Business Operations Incident Analyst (Rev Cycle)

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At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

The Business Operations Incident Analyst (Revenue Cycle) serves as a key problem solver and investigator for issues impacting business and financial operations within the Oracle Health (Cerner) Millennium EHR. In this role, you will analyze system incidents, identify root causes, validate fixes, and support the stability and long term integrity of revenue cycle solutions.

Success in this position requires strong analytical thinking, curiosity, and a deep understanding of revenue cycle workflows. You will triage incoming incidents, investigate system or user driven errors, and provide clear recommendations for resolution. You will work closely with technical teams to ensure proposed fixes address business needs and with end users to support workflow clarity and system accuracy.

The Work:

Incident Analysis & Management

• Triage, review, and investigate incidents related to revenue cycle solutions including Patient Accounting, Charge Services, Registration, and Scheduling.
• Perform data driven root cause analysis to identify trends, systemic issues, and root causes of recurring problems.
• Develop concise, actionable recommendations for technical and application teams.

Solution Validation & Resolution

• Partner with technical teams to ensure understanding of business requirements behind recommended fixes.
• Create and execute functional test scenarios to validate that system changes resolve the reported issue and avoid downstream impact.
• Track incidents from initial report through resolution and closeout, ensuring timely and accurate burndown.

Reporting & Documentation

• Create clear documentation of issues, findings, and resolutions for internal and operational reference.
• Build reports or dashboards summarizing incident trends, root causes, and resolution timelines for leadership.

Here’s What You Need:

• Must be able to obtain and maintain a Public Trust Clearance
• 3 + years of experience as an application support analyst, revenue cycle analyst, business intelligence analyst, or related role within a healthcare environment.
• 3+ years of experience with hands on experience with Oracle Health (Cerner) Millennium, particularly revenue cycle solutions such as Patient Accounting, Registration, Charge Services, or Scheduling.
• 2+ years of experience with revenue cycle workflows, including claims processing, billing, denials, and charge capture.
• Bachelor’s degree in Business, Information Technology, Health Informatics, or a related field.

Bonus Points If You Have:

• Experience with Cerner Command Language (CCL) or SQL.
• Familiarity with structured root cause analysis (RCA) methodologies.
• Experience working within ServiceNow, JIRA, or similar ticketing/incident management platforms.
• Background in denial or charge lag analysis.
• Functional or user acceptance testing (UAT) experience.

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland is:

$73,600—$130,300 USD

*What We Believe*

As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.

*Equal Employment Opportunity Statement*

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of theAccenture Federal Services Equal Opportunity Policy Statement.

Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.

*Requesting An Accommodation*

Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If youare being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.

*Other Employment Statements*

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.