Care Coach (Part-Time)

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Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

About the Role

Charlie Health is looking for a motivated and passionate individual to serve our incredible clients as a Care Coach. Care Coaches at Charlie Health are individuals who advocate for mental health and are personally passionate about ensuring successful, sustainable healing journeys of those around them. This candidate will be able to empathize with and validate the challenges our clients are navigating, while providing motivation and encouragement to continue engaging in therapy.

Responsibilities

• Engages Charlie Health clients in 1:1 peer discussions via secure platforms to ensure clients are aligned in their treatment goals and attending programming.
• Provides skill-based interventions aimed at stabilizing clients in moments of heightened stress.
• Provides risk screenings and safety planning, escalating to crisis clinicians as is indicated
• Remain a resource during programming to maintain engagement throughout treatment.

Qualifications

• Bachelor’s degree (earned or in senior year) in Psychology, Sociology, Social Work or social/mental health related field and/or relevant certifications (Certified Peer Specialist - national or state accredited).
• 2nd year Master's students preferred

+ Previous expertise working with young adults and adolescents in both individual and group settings is highly preferred (Inpatient, IOP, PHP, or RTC)

+ Preferred: 1+ years experience in working as a mental health peer support, mentor, skills trainer, or mental health associate.

• For Those Applying in VA

+ Virginia PRS or FSP certification and registration

+ Advocate for client needs and ensure individualized goals are met in accordance with their assessment and treatment plan

+ Must have direct experience and lived experience with mental health or substance use disorders. This could include parenting a child/youth with these experiences.

• Excellent interpersonal and communication skills are required as well as knowledge of professional board

standards as related to client treatment, client rights, and client confidentiality.

• Eager to work in a fast-paced environment and play a critical role in supporting the success of patient treatment.

Requirements

• W2 part-time role
• Must be available for 10 hours/week minimum, and to work 3 days/week min to work a 3-3.5 hour shift each day.

• Care Coaches must have availability within the below time frames:

+ Monday - Thursday from 10am-10pm MT

+ Friday 3-8pm MT

+ Saturday 7-2pm MT or 3-9pm MT

+ Rotating Fridays and Saturdays required

+ Availability for both preferred

+ Cannot drop below 10 hours of availability. Could get up to 28 hours weekly. Availability that aligns with our needs they are hired on with would need to be maintain throughout employment.

• Have access to reliable WiFi to work in a remote and confidential setting.
• Authorized to work in the United States and native or bilingual English proficiency.
• Proficiency with cloud-based communication and software–Slack, Dropbox, Gmail, Zoom, Google Drive, EMR.
• Proficient in Microsoft Office–Excel, or Google Sheets.

*Additional Information*

The expected pay for this role will be $20.00 per hour.

We are not currently hiring in the following locations for this role:

Alaska, California, Colorado, Maine, New York, Washington State, Washington DC, Massachusetts,New Jersey, Connecticut, Illinois, and Minnesota.

Based on the nature of this role, you will need to complete several state background checks for clearance to see clients. Florida requires a fingerprint based background check, with more information found here. Please note that the cost for this background check will be paid for in full by Charlie Health.

Our Values

• Connection: Care deeply & inspire hope.
• Congruence: Stay curious & heed the evidence.
• Commitment: Act with urgency & don’t give up.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

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