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Case Manager
Morgan & Morgan — это очень известный бренд в юридической сфере США с отличным соцпакетом. Работа на очной основе в Рали обеспечивает стабильность и возможности для профессионального роста, хотя темп работы ожидается очень высокий.
Сложность вакансии
Роль требует высокой организованности и умения работать в режиме многозадачности. Основная сложность заключается в необходимости одновременного взаимодействия с клиентами, страховыми компаниями и медицинскими учреждениями при строгом соблюдении юридических дедлайнов.
Анализ зарплаты
Зарплата для кейс-менеджеров в сфере Personal Injury в Северной Каролине обычно соответствует рыночным стандартам для специалистов с опытом от 2 лет. Указанный диапазон отражает средние показатели по региону Рали для крупных юридических фирм.
Сопроводительное письмо
I am writing to express my interest in the Case Manager position at Morgan & Morgan. With a strong background in legal support and a deep commitment to client advocacy, I am drawn to your firm's mission of fighting "For the People." My experience in managing complex caseloads and interacting with insurance carriers aligns perfectly with the requirements of your General Liability team.
Throughout my career, I have developed a keen eye for detail in ordering medical records, preparing comprehensive demands, and maintaining organized case files. I pride myself on my ability to provide empathetic support to clients during challenging times while ensuring all deadlines are met in a fast-paced environment. I am eager to bring my proactive approach and organizational skills to your Raleigh office and contribute to the continued success of your settlements.
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Присоединяйтесь к крупнейшей юридической фирме США и защищайте права людей вместе с Morgan & Morgan!
Описание вакансии
At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.
Summary
We are seeking a Case Manager to join our team. As a Case Manager you must be highly organized and able to work on a varied caseload. The Case Manager will assist the attorney in developing settlements, preparing documents and correspondence as needed. The ideal candidate is customer focused and empathetic.
Responsibilities
- Daily interaction with existing and potential clients, via telephone and in person
- Order medical records from providers and communicate with clients and providers during the course of treatment
- Obtain documents necessary to support injury and/or liability positions
- Interact with insurance carriers and healthcare providers to secure records and account balances
- Work directly with multiple coworkers involved in the management and support of case files
- Maintain organized case files
- Prepare comprehensive demands and assemble support for submission to carriers under the direct supervision of an attorney
- Interact with attorneys and present case synopsis when required
- Manage case files from intake to closing under the direction of an attorney
- Performs other related duties as assigned to meet the needs of the business
Qualification
- Bachelor’s degree (preferred)
- Prior experience as a Personal Injury Case Manager preferred
- At least 2 years of working in a legal position or insurance adjuster experience preferred
- Ability to be a team player and follow procedures
- Proactive interaction with clients, insurance companies and medical providers
- Must possess the ability to multi-task, prioritize, and manage workload with a positive attitude and minimal supervision
- Highly organized with the ability to juggle multiple deadlines in a fast-paced environment
- Strong writing and communication skills along with attention to detail
- Extensive computer and database expertise, Microsoft Word, Excel, Outlook, and type no less than 35 wpm
- This role is on-site, which gives you the chance to be fully immersed in the work and gain direct experience alongside the team. We’ve found that being in the office helps new team members get up to speed quickly and feel more connected.
#LI-EM1
Benefits
Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.
Equal Opportunity Statement
Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
E-Verify
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.
Privacy Policy
Here is a link to Morgan & Morgan's privacy policy.
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Навыки
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Case Management
- Legal Writing
- Personal Injury Law
- Medical Records Management
- Customer Service
Возможные вопросы на собеседовании
Важно понять, как кандидат справляется с большим объемом документов и сжатыми сроками.
Как вы приоритизируете задачи, когда у вас одновременно несколько дел с горящими дедлайнами?
Работа требует общения с людьми в стрессовых ситуациях.
Опишите случай, когда вам пришлось работать с эмоционально расстроенным или сложным клиентом. Как вы справились?
Проверка технических навыков, необходимых для подготовки претензий.
Какой у вас опыт взаимодействия со страховыми компаниями и медицинскими провайдерами для получения записей и счетов?
Кейс-менеджер должен минимизировать ошибки в документации.
Каков ваш процесс проверки точности медицинских записей и расчетов перед подачей документов адвокату?
Оценка мотивации работать именно в сфере защиты прав потребителей.
Что для вас означает миссия «Для людей» (For the People) в контексте работы кейс-менеджера?
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