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PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.

As a Channel Account Manager at PolyAI, you will play a critical role in building and nurturing our partner ecosystem to drive revenue growth and market expansion. Reporting directly to the VP of Channels, you will be responsible for developing and managing relationships with key channel partners, distributors, and resellers. Your primary focus will be on driving successful partnerships, increasing market penetration, and delivering exceptional value to our customers.

Your responsibility will involve:

1. Channel Partner Management: Build and maintain strong relationships with channel partners, including Technology Solution Distributors (TSDs), Alliances, VARs, and other relevant entities in the CX space.
2. Sales and Partner Recruitment: Identify and recruit new partners into PolyAI's channel program, ensuring alignment with our business objectives and target markets.
3. Technical Acumen: Possess a deep understanding of PolyAI's technology solutions, enabling you to effectively present and demonstrate our products to partners and their customers.
4. Forecasting and Reporting: Maintain accurate and detailed records of channel pipeline and revenue forecasts on a monthly and quarterly basis.
5. Cross-Functional Collaboration: Collaborate with various departments within PolyAI, including marketing, operations, legal, and HR, to ensure seamless execution of channel strategies.
6. Negotiation and Relationship Building: Comfortably engage with partners and customers at all levels, including C-Suite executives, to negotiate and secure successful partnerships.
7. Market Insights: Stay up-to-date with industry trends, competitive landscapes, and partner needs to provide valuable insights and input into PolyAI's channel strategy.
8. Idea-Driven Collaboration: Foster a collaborative and open-minded culture within the channel team, welcoming diverse perspectives and contributing your own experience and knowledge.

What you’ll come with:

• Must have channel account management  experience preferably in UCaaS, CCaaS or AI
• Knowledge of various routes to market, including Technology Solution Distributors (TSDs), Alliances, VARs, etc.
• Exceptional relationship building and interpersonal skills.
• Strong presentation skills, with the ability to engage and educate large groups on technology.
• Willingness and ability to travel throughout the region on a regular basis.
• Familiarity with partners in the region and the ability to identify and cultivate those capable of selling CX solutions.
• Proven experience in recruiting partners into a channel program.
• Demonstrated accuracy in forecasting channel pipeline and revenue.
• Ability to work effectively in a cross-functional team environment.
• Comfortable negotiating with partners and customers at the C-Suite level.
• A passion for innovation and a commitment to driving business growth through technology.

We provide a competitive salary range for this role - which is $170,000 – $185,000 OTE - depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role.

In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company’s long-term success.

Benefits

💰 Participation in the company’s employee share options plan

🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision

👪 Life Insurance

◻️ STD and LTD

💰 The opportunity to contribute to the company's 401k plan

🏝 Flexible PTO policy + 11 designated company holidays

📚 Annual learning and development allowance

🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!

🧡 Enhanced parental leave

👨‍👩‍👧 Company-funded fertility and family-forming programmes

🌸 Menopause care programme with Maven

At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.

Our core values are:

!:only-the-best:

Only the bestWe expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.

!]()![:ownership:

OwnershipWe care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.

!:relentlessly-improve:

Relentlessly improveWe demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.

!:bias-for-action:

Bias for actionOur world moves quickly and so do we. We take calculated risks and we deliver impact fast.

!:disagree-and-commit:

Disagree and commit

We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.

!:build-for-people:

Build for people

We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.

PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.