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Client Success Technical Manager
Оценка ИИFever — это быстрорастущий «единорог» в сфере развлечений с отличными бонусами (скидки на мероприятия, страховка). Позиция предлагает высокую степень влияния на продукт и возможность удаленной работы в международной среде.
Сложность вакансии
Оценка ИИРоль требует сочетания навыков аккаунт-менеджмента и технической поддержки (SaaS), а также свободного владения двумя иностранными языками (английским и испанским). Необходимость выездов на площадки и работы с инцидентами в реальном времени добавляет ответственности.
Анализ зарплаты
Оценка ИИЗарплата для данной позиции в Мехико сильно зависит от опыта работы в SaaS. Указанный диапазон соответствует рыночным стандартам для специалистов уровня Middle в международных технологических компаниях региона.
Сопроводительное письмо
I am writing to express my strong interest in the Client Success Technical Manager position at Onebox, a Fever Group company. With a solid background in SaaS customer support and a hands-on approach to technical troubleshooting, I am confident in my ability to manage client portfolios while ensuring seamless platform integration and incident resolution.
In my previous experience, I have successfully bridged the gap between technical teams and business stakeholders, which aligns perfectly with your requirement for a hybrid account management and technical support role. I am particularly excited about the opportunity to support live events and work with a global leader that is democratizing access to culture and entertainment.
Being fluent in both English and Spanish, I am prepared to provide high-quality support to your diverse client base and collaborate effectively with your international teams. I look forward to the possibility of contributing to Onebox's mission and helping your clients maximize the value of your cutting-edge ticketing solutions.
Составьте идеальное письмо к вакансии с ИИ-агентом
Откликнитесь в feverup уже сейчас
Присоединяйтесь к команде Fever и Onebox, чтобы внедрять инновации в индустрии развлечений по всему миру!
Описание вакансии
Hey there!
We’re Fever, the world’s leading tech platform for culture and live entertainment,
Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.
Every month, our platform inspires over 300 million people in +40 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.
Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?
To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!
Ready to be part of the experience?
Now, let’s discuss this role and what you will do to help achieve Fever’s mission.
Join Onebox – Where Innovation Meets Entertainment
Onebox, a company within the Fever Group, is a leading provider of end-to-end ticketing solutions for events. Our software manages the entire ticketing process — from event setup and sales to real-time validation at the venue..
Our platform processes thousands of transactions per minute, ensuring seamless access to events worldwide. We thrive on innovation, teamwork, and quality, creating solutions that power concerts, sports, theater, and more.
If you love cutting-edge technology, problem-solving, and scalable systems, this is your place.
Your Mission
We are looking for a Client Success Technical Manager to join our Business department, reporting directly to our COO.
You will take ownership of a portfolio of client accounts, guiding them through every stage of their journey with Onebox. Beyond building strong, long-term relationships and ensuring clients gain maximum value from our platform, you will also act as their first point of contact for technical requests and platform troubleshooting.
This hybrid role blends account management with a technical mindset: you will train and support clients during onboarding, provide hands-on assistance with configuration and incidents, and work closely with Sales, Product, and Tech teams to ensure a fast, effective, and proactive response at every step.
About the role:
- Be the go-to person for clients when it comes to technical support, platform usage, and troubleshooting
- Manage daily client requests, from incident resolution to platform configuration and data exports
- Provide onboarding, training, and ongoing support to help clients get the most out of Onebox
- Collaborate closely with internal teams (Sales, Tech, Product, Design) to ensure a seamless client experience
- Support on-site operations during live events when needed
- Play a key role in driving customer satisfaction and identifying opportunities for improvement
About you:
- Experience in customer support, ideally in a SaaS environment
- Confident troubleshooting technical issues with a hands-on mindset
- Fluent in English and Spanish (written and spoken)
- Tech-savvy, detail-oriented, and focused on client experience
- Comfortable working cross-functionally with internal teams
- Valid driver’s license for occasional on-site support
- Bonus: knowledge of networks, ticketing platforms, or event tech
Your benefits & perks:
- Have a real impact on the company's growth and evolution
- Great work environment with a young, international team of talented people to work with
- 40% Discount on all events on Fever
- Health and life insurance
- 20 days per year as holidays
- Possibility of remote working from home!
Apply now and become part of the Onebox Customer Success team!
Want to know more about us? Check out our websitewww.oneboxtds.com and connect with us on LinkedIn!
Thank you for considering joining Fever. We cannot wait to learn more about you!
If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch
Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!
If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.
If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice
Создайте идеальное резюме с помощью ИИ-агента
Навыки
- SaaS
- Customer Support
- Troubleshooting
- Account Management
- English
- Spanish
- Ticketing Systems
Возможные вопросы на собеседовании
Проверка опыта работы в гибридной роли (бизнес + техподдержка).
Как вы балансируете между выстраиванием долгосрочных отношений с клиентом и решением срочных технических инцидентов?
Оценка технических навыков и умения объяснять сложные вещи просто.
Опишите случай, когда вам пришлось объяснять сложную техническую проблему нетехническому клиенту. Каков был результат?
Проверка стрессоустойчивости и навыков решения проблем в реальном времени.
Как бы вы действовали, если бы во время живого мероприятия на площадке произошел сбой в системе валидации билетов?
Оценка навыков взаимодействия с внутренними командами.
Как вы передаете обратную связь от клиентов командам разработки и продукта, чтобы это привело к реальным улучшениям платформы?
Проверка владения языками и культурной адаптивности.
Расскажите о вашем опыте работы в международной среде. Насколько комфортно вам переключаться между английским и испанским языками в профессиональном контексте?
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1000+ офферов получено
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