Commercial Account Manager

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The Team

The U.K. & Ireland is our domestic and most mature market. Teams include commercial, operations, marketing and strategy, and teams in the UK&I partner with global departments such as product, technology and consumer. The Regional Growth team is responsible for the commercial output of our mid-market restaurant partners in the five nations of the U.K. and Ireland, including our dark kitchen offering, Editions, and dedicated Chinese Category Team. Each region faces their own complexities and opportunities, and our teams are focused on bringing the best possible selection to our customers and opportunities for growth to our restaurants.

The Role

We are looking for a City Manager to join our North West England team. You'll build relationships with our restaurant partners in your area, improving our proposition for customers and identifying ways to continue our fast growth. This is an excellent role for someone who enjoys building relationships and drawing insights from data to guide growth. You will report to the Regional Manager for the North West, and be based from the Manchester office.

What you'll do:

• Be the local expert for the cities/areas you own in the North-West - Liverpool/Chester/Manchester. This means knowing the restaurant industry inside and out, and being the face of Deliveroo in the area.
• Draw insights from data to improve our customer proposition neighbourhood by neighborhood
• Account management for top restaurant partners in the area, leading negotiations and optimising partner performance on the Deliveroo platform for growth
• Work with Account Managers based in your cities/areas to support the growth of local hero brands
• Identify and sign up new and top local favourites to Deliveroo and set them up for success
• Map out the local sales strategy, identifying the most important value proposition gaps to close and areas to focus on.
• Understand and improve our customer offering in the area through acquiring/having local knowledge. This will involve improving our selection, optimising restaurant operations, and working on the area's strategy plan alongside a Regional Manager, Operations and Account Management teams
• Maximise the potential of marketing opportunities in the area by encouraging restaurant participation

Requirements:

• Proven experience in account/relationship management, sales or strategy roles
• Results and target oriented
• Comfortable using and understanding data on restaurant partners and city/area performance to identify areas for improvement
• A mixture of field based (2-3 days per week) and office/home working (2-3 days per week)

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving.

We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders.

🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility.

🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves.

🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!