Concierge Manager

Описание вакансии

Our mission

Constructor’s mission is to enable all educational organisations to provide high-quality digital education to 10x people with 10x efficiency.

With strong expertise in machine intelligence and data science, Constructor’s all-in-one platform for education and research addresses today’s pressing educational challenges: access inequality, tech clutter, and low engagement of students.

Please send your resume in English only.

**Please send your resume in English only.

Location:** Turkey (or perhaps Serbia or Bulgaria)

Type: Full-time

Language: Fluent English (spoken and written required)

About the RoleWe are seeking a seasoned and service-driven Concierge Team Manager to lead and manage a team of in-house concierge specialists. This role requires a unique blend of leadership, hospitality expertise, operational oversight, and hands-on service delivery to ensure our internal and external clients receive consistent, high-quality support across personal, travel, and logistical needs.

You'll be responsible for managing day-to-day concierge operations, coaching the team, and acting as an escalation point for complex or high-priority requests. Your leadership will drive consistency and quality in all services delivered, while maintaining confidentiality across all client interactions.

What You'll Do

• Lead and manage a concierge team, ensuring consistent, high-quality service delivery across all requests and regions.
• Manage the team's performance, by reviewing feedback and analytics and providing coaching and training, and foster a high-performance culture.
• Act as the point of escalation for high-priority or complex client requests, solving issues swiftly and professionally.
• Coordinate workflow and task distribution, ensuring all client needs are met promptly and thoroughly.
• Oversee quality assurance to maintain consistency in tone of voice, discretion, and internal standards in service delivery.
• Collaborate with stakeholders to align services with evolving client needs and business goals.
• Ensure the team maintains accurate and comprehensive documentation of services, preferences, and client interactions.

Step in to assist with high-level or time-sensitive travel, personal, and business service requests when needed.

**What We're Looking For

Minimum Qualifications**

• 10+ years of experience in hospitality, executive assistance, or luxury concierge roles
• 5+ years of experience managing a team
• Fluency in English (spoken and written) is required
• Bachelor's degree or diploma in Hospitality Management, Tourism, or a related field

Core Competencies

• Leadership & Team Development: motivates team members to perform at their best.
• Strategic Thinking: Anticipates client needs and drives service innovation by monitoring service trends and opportunities for improvement.
• Client-Centred Mindset: Ensures all requests are delivered with care, professionalism, and attention to detail.
• Operational Oversight: Skilled in workflow planning, delegation, reporting and service coordination.
• Discretion & Confidentiality: Trusted with sensitive and confidential information and situations.
• Cross-Cultural Understanding: Navigates diverse employee backgrounds with empathy and respect.

Soft Skills

• People-centered Leader: Emotionally intelligent and empathetic leader.
• Adaptable: Responds effectively to shifting priorities, remains calm under pressure, and is solution-oriented.
• Efficient and Effective: Highly organized and detail-oriented.
• Excellent Communicator: Able to liaise with anyone from C-level clients to vendors.

Technical & Practical Skills

• Digital Proficiency: Confident using basic office tools (email, calendar, etc), as well as CRM systems and vendor platforms.
• Workflow & Task Management: Proficient in planning, assigning, and tracking tasks across a team serving distributed regions.
• Reporting & Documentation: Maintains accurate service records and generates insights to improve team performance.
• 24/7 Availability: Ensure successful team operations around the clock, when needed.
• Ability to Travel: Visit current and future concierge locations and any other locations needed.

What We Offer

• 💻 Choice of work equipment (e.g., laptop, monitor, etc.)
• 🇬🇧 English classes (iTalki – $130 monthly)
• ⏰ Flexible schedule (we usually work between 09:00/10:00 and 18:00/19:00 CET or EET)
• 👶 Newborn bonus (€500 per child)
• 🧠 Patent remuneration
• 🌴 Paid leave
• 🧑‍💻 Remote work in locations without our offices
• Hybrid work in locations with offices (2 days in-office, 3 days remote)

Constructor fosters equal opportunity for people of all backgrounds and identities. We are led by a gender-balanced board committed to building a diverse and inclusive organisation where everyone can become their best self. We do not discriminate based on age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or other protected characteristics. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds. We encourage people belonging to underrepresented groups to apply.