Corporate Service Centre Agent - Deliveroo for Work (DfW)

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Corporate Service Centre Agent - Deliveroo for Work (DfW)

The Team

Most people know Deliveroo as the app that brings sushi or burgers to their front door. Deliveroo for Work (DfW) is our dedicated B2B arm. We help businesses - from tech startups to global law firms - manage their corporate catering and employee food perks.

Whether it’s providing late-night meals for hardworking teams, organising office pop-ups, managing monthly "stipends" for remote workers, or catering massive boardroom events, DfW is the secret ingredient to a happy office culture. We offer companies a centralised platform to control spending while giving their employees access to the best restaurants in the city.

The growth opportunity remains huge, with 2026 being an important year for the business.

The Role

As a Corporate Service Centre Agent, you will be the first point of contact for our corporate clients, ensuring a seamless experience. Your role involves onboarding new clients, assisting with account queries, resolving escalations, and identifying opportunities for growth both reactively and proactively.

You’ll be part of a dynamic and supportive team in our Manchester office, working under a hybrid model (at least three days a week in the office). This role will require a small amount of shift work to cover for our companies based in Singapore & UAE.

The Details

• Salary: £27,700 base + up to £6,000 annual bonus (paid quarterly).
• Start Date: Early May 2026.
• Working Pattern: Hybrid (3 days a week in the office). This role has 37.5 working hours per week, 7.5 hours a day from Monday to Friday, between the hours of 8:00 am to 8:00 pm

Key Responsibilities

• Client onboarding: Guide new clients through their first Deliveroo for Work experience, ensuring a smooth transition.
• Customer service: Handle account-related queries, educate clients on our platform, and provide outstanding support through email and telephone
• Issue resolution: Manage escalations efficiently, offering appropriate solutions to maintain high client satisfaction.
• Account management assistance: Support Corporate Account Managers with reporting, auditing key accounts, and data entry tasks.
• Account Management & Upselling: Identify and act on opportunities to expand usage within existing accounts through email and telephone calls.

Requirements

This team will be looking after Corporate Accounts so the ideal candidate is organised and has a strong sense of customer service, whilst understanding the corporate world. The position would be suited to someone enthusiastic about securing a client-facing role with a variety of different tasks to do each day. This role is for you if you:

• Native or fluent in English, an additional language is preferred (French, Italian, Dutch)
• A driven and hardworking individual with experience in customer service and account management
• A strong understanding of Excel
• Excellent verbal and written communication skills
• Identifying complex issues and thinking on your feet to come up with the right solution
• Able to adapt to day-to-day challenges in relation to tasks assigned to you
• A team-oriented attitude, willing to collaborate and support colleagues

Why Deliveroo?

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are – your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don\’t hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.