CRM Sales Specialist

Описание вакансии

It’s an exciting time to join us! We’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life.

We are looking for someone who:

• Has a proven experience in the sales support environment in betting & gaming companies.
• Has basic understanding of customer journeys & conversion processes.
• Ability to work with performance metrics & reporting tools.
• Demonstrates a good team spirit;
• Has excellent communication & stakeholder management skills
• Strong understanding of customer journey flows and conversion funnels.
• Has fluency in Greek & a very good level in English.

What you'll be doing:

• Support daily coordination of external service provider with internal Sales team.
• Assist in preparing workflows & customer contact guidelines for the external service provider.
• Provide clear & actionable feedback to Sales Team leaders.
• Track quality metrics and maintain operational dashboards.
• Identify friction points and escalate improvement opportunities
• Monitor customer contact quality via external service provider & customer feedback.

What we offer

• Competitive salary and annual bonus based on performance.
• Flexible work arrangements.- Comprehensive health, dental, and vision insurance.
• Access to professional development courses and certifications.
• Option to attend industry conferences.

We are happy you are considering a new challenge and a growth step in your career.

About us

We are a global technology company dedicated to building the future of entertainment and fan-centric experiences.

With commercial markets in Brazil, Belgium, Poland, Romania, and Serbia, our company has evolved from a leading sports betting and gaming operator into a diversified product and tech organization, gathering more than 5,000 dedicated people across our teams.

Shaping the future of play

At Super, we are creating a unique entertainment ecosystem engaging millions of customers worldwide. Our product and technology teams in Amsterdam (the Netherlands), Madrid (Spain), Zagreb (Croatia), London (UK), and Bucharest (Romania) are building the playstack that will champion the future of play.

Our ambitious growth strategy focuses on expanding across Europe and Latin America while delivering immersive customer experiences and creating lasting value for our customers, partners, and communities.

Global recognition and standards

The company’s long-term strategy is supported by world-class investors. In 2019, Blackstone, the world’s largest alternative asset manager, made a strategic minority investment of €175 million. In 2025, we strengthened our financial position through a €1.3 billion refinancing agreement, reinforcing our partnership with Blackstone and enabling accelerated global expansion.

Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).