Customer Onboarding Specialist

Описание вакансии

※ 東京以外でのリモートワークも可能です

 HubSpotはCRMを中心とした、マーケティング・セールス・カスタマーサービス/サクセス領域でソフトウェアを提供しています。

”Help Millions of Organization Grow Better” をミッションとし、顧客の成功・成長へチームとしてコミットしています。

本ポジション「Customer Onboarding Specialist (導入支援コンサルタント)」は、急拡大する日本市場においてHubSpotをご契約いただいた顧客に対し、導入支援・コンサルティングを行うポジションです。

導入支援担当者はカスタマーサクセスチームの中で最初に顧客との接点を持ちます。期間中にTime to value（顧客がサービスを利用してから価値を実感するまでにかかる時間）を縮めることは、その後の顧客の成功を左右し、サブスクリプションビジネスにおいて大きな役割を担います。

高い評価を誇るプロダクトの構築・初期の運用に携わるため、製品知識のみならずコミュニケーション力を培うことができます。今後の日本のマーケティング・セールス・カスタマーサービス/サクセス領域の変化にワクワクする人、顧客の成功はもちろん、本領域における自身の成長にコミットできる仲間を探しています。

Responsibilities

• HubSpotを導入する顧客のビジネス・ゴール・課題・組織体制等のヒアリング
• 初期構築および運用・設定の伴走支援
• 新機能や製品アップデートへの理解と業務への適応
• 摩擦の少ない顧客体験実現に向けたセールス・カスタマーサクセスマネージャーとの社内連携

Minimum Qualifications

• 以下のいずれかのご経験

• ソフトウェアの導入支援
• ソフトウェアの自社導入を牽引した経験
• マーケティング・セールス・カスタマーサクセス/サービスに関連する業務

• 変化の早い環境への適応力
• 顧客の成功や課題に真摯に向き合い、共に成功に取り組める
• 新しい分野の学習と自身の成長へのコミットメント
• ネイティブレベルの日本語力と社内資料を読める英語力

Preferred Qualifications

• CRMやマーケティングオートメーションの実務活用経験やコンサルティング経験
• APIやシステム連携の仕組みに関する概念を把握していること

We know the confidence gapandimpostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form.

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

*Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.*

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.

India Applicants: link to HubSpot India's equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.

At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a companywhere people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.

Explore more:

• HubSpot Careers
• Life at HubSpot on Instagram

HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. We may use CLEAR ID Verification during the hiring process to confirm your identity and help maintain a safe, secure, and trusted experience for all candidates. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.