- Страна
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- от 35 360 $
Откликайтесь
на вакансии с ИИ
Customer Service Representative
Оценка ИИХорошая стартовая позиция с четкой структурой бонусов и гарантированным карьерным ростом через 6 месяцев. Наличие оплачиваемого обучения делает вакансию отличным выбором для тех, кто хочет войти в сферу Digital.
Сложность вакансии
Оценка ИИПозиция начального уровня с упором на мягкие навыки и готовность к обучению. Основная сложность заключается в необходимости быстро освоить технические аспекты цифровых продуктов в течение 5 недель обучения.
Анализ зарплаты
Оценка ИИСтартовая ставка $17 в час соответствует средним рыночным показателям для специалистов службы поддержки в Огайо. С учетом ежеквартальных бонусов совокупный доход может быть выше среднего по региону для позиций без обязательного опыта в маркетинге.
Сопроводительное письмо
I am writing to express my enthusiastic interest in the Customer Service Representative position at hibu. With over a year of experience in client-facing roles and a strong commitment to delivering exceptional service, I am confident in my ability to support your suite of digital products and help small businesses thrive online. I am particularly drawn to hibu's reputation for providing best-in-class training and a clear path for career advancement.
In my previous experience, I have excelled at troubleshooting technical issues and managing high-volume client interactions while maintaining a positive and empathetic attitude. I am a quick learner, as evidenced by my ability to adapt to new software and processes, and I am eager to apply my problem-solving skills to optimize online presence for your clients. The opportunity to grow within a company that values diversity and innovation is exactly what I am looking for in my next professional step.
Составьте идеальное письмо к вакансии с ИИ-агентом
Откликнитесь в hibu уже сейчас
Присоединяйтесь к hibu и начните карьеру в сфере цифрового маркетинга с оплачиваемым обучением и бонусами!
Описание вакансии
Starting at $17.00/hour + Quarterly Performance Bonus (up to $4,000 annually!)
Also hiring Bilingual English/Spanish candidates with a bilingual pay differential!
Help small businesses succeed online! If you’re passionate about problem-solving, delivering exceptional client experiences, and making a real impact, this role is for you.
Join Hibu, a leading provider of digital marketing solutions for small and medium-sized businesses nationwide. No prior digital marketing experience? No problem! We’re looking for motivated, client-focused individuals ready to learn and grow.
We’ll set you up for success with 5 weeks of paid, best-in-class training and provide all the tools you need to thrive. Plus, your career doesn’t stop here—Hibu offers a clear growth path, with advancement opportunities starting after just 6 months.
About the Role
As a Digital Product Support Specialist, you’ll be the first point of contact for clients and sales representatives, providing expert support for Hibu’s suite of digital products. You’ll troubleshoot issues, make updates, and ensure our clients’ online presence is optimized.
We’re looking for candidates with at least 1 year of professional customer service experience, preferably in a call center, tech support, or client-facing role. If you’ve worked in a fast-paced environment where empathy, communication, and problem-solving were key—this is your next career move.
What is Hibu? (Watch in 60 seconds): https://vimeo.com/366996342
What You’ll Do
- Answer clients' and sales representatives' calls and emails to gather details to understand, diagnose, and resolve their concerns
- Support Hibu’s full suite of digital products: Websites, Online Business Profiles (including Google Business Profiles), Google Search Ads, Website Banner Ads, Search Engine Optimization, and Social Media Advertising
- Assist clients and sales representatives with updates and changes to digital products within defined guidelines
- Troubleshoot technical issues using internal tools and documentation
- Handle post-live support, including billing inquiries, performance analytics, and campaign adjustments
- Document client and sales representative interactions and resolutions in our client relationship manager
- Follow up on open cases and ensure timely resolution
- Collaborate with internal teams and sales representatives to ensure client satisfaction
What You’ll Bring
- Minimum 1 year of customer service experience (call center or tech support preferred)
- Strong verbal and written communication skills
- Ability to multitask and work independently in a fast-paced environment
- Positive attitude and adaptability to change
- Detail-oriented with excellent organizational skills
Why Hibu?
- Career Growth: Clear advancement path starting at 6 months
- Inclusive Culture: We celebrate diversity and value every voice
- Training & Support: Ongoing development and mentorship
- Impact: Help real businesses grow and succeed
Our Culture
We’re proud of our diverse and inclusive workplace. Different perspectives fuel innovation and make Hibu a better place to work. We’re committed to doing what’s right—for our clients, our employees, and our communities.
Learn more at www.hibu.com
Ready to make a difference? Apply today and start your journey with Hibu!
IND10
#LI-AG1
#LI-Hybrid
Working with us means joining a team of truly extraordinary people working to improve communities across the country. Joining our team means not only working in a fun environment with smart people, but also being able to take advantage of our competitive compensation, ongoing training, incentives, and generous benefits package.
Learn more about the Hibu culture here: Culture at Hibu
NOTE: Hibu is an Equal Opportunity Employer, and consistent with applicable law, provides reasonable accommodations for qualified individuals with disabilities and disabled veterans in completing our job application process. If you need reasonable accommodation and/or are having difficulty completing our online application process due to a disability you may use the following email addressapplicationaccomodation@hibu.com: Please include your name and contact information and the title of the position you are interested in. Note: this is not for general employment inquires or correspondence. Hibu will only respond to requests related to those who need assistance with the online application process due to a disability
Создайте идеальное резюме с помощью ИИ-агента
Навыки
- Customer Service
- Technical Support
- Troubleshooting
- Digital Marketing
- SEO
- Google Business Profile
- Google Search Ads
- CRM
- Communication Skills
- Multitasking
Возможные вопросы на собеседовании
Проверка способности справляться с конфликтными ситуациями, что критично для службы поддержки.
Опишите ситуацию, когда вам пришлось иметь дело с недовольным клиентом. Как вы разрешили проблему?
Оценка потенциала кандидата к обучению техническим аспектам маркетинга.
Как бы вы объяснили технический термин (например, SEO или баннерная реклама) человеку, который в этом совсем не разбирается?
Работа в hibu предполагает многозадачность и соблюдение сроков.
Как вы расставляете приоритеты, когда у вас есть несколько срочных задач от разных клиентов одновременно?
Проверка внимательности к деталям при работе с данными клиентов.
Расскажите о случае, когда ваша внимательность к деталям помогла предотвратить ошибку в работе.
Выявление мотивации к долгосрочному развитию внутри компании.
Что вас больше всего привлекает в сфере поддержки цифровых продуктов для малого бизнеса?
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