Customer Service Specialist

Описание вакансии

#vacancy #support #customersupport #cyprus

At Adsterra we are engaged in online advertising, and our main project is the support and development of an international online advertising platform that is among the Top 3 in the world.

Currently, we are expanding and looking for a Customer Service Specialist to join our Publishers sales team.

Responsibilities:

• Communicating with clients worldwide and answering their questions;
• Troubleshooting common (and unusual) problems;
• Actively collaborating with related teams;
• Large amount of training: we are very interested in the high quality of services, so we invest a lot of resources into the employee’s development.

Requirements:

• Upper-intermediate (B2) level of spoken and written English;
• Stress resistance, friendliness and strong communication skills;
• Willingness to work with routine and repetitive tasks;
• Strong troubleshooting and problem-solving skills.

What we provide:

• Official employment and medical insurance;
• Transparent motivation system and bonuses;
• Structured training and onboarding with a dedicated mentor;
• Hybrid work model with the opportunity to work remotely after successful completion of the probation period;
• 9:00 - 21:00 are the working hours (2-on, 2-off schedule);
• Cool corporate culture where you can find friends;
• Modern, comfortable office in the Germasogeia area, Limassol;

Benefits:

• Compensation for courses and conferences;
• Compensation for English and Russian/Greek lessons;
• Compensation for sports activities.

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