Customer Service Specialist I

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About Integrated Specialty Coverages

Integrated Specialty Coverages, LLC (ISC) is a growth stage technology and data-driven commercial MGA and insurance wholesaler leading innovation in the market.

Backed by one of the leading private equity firms, Onex Partners, and led by a forward-thinking management team, ISC is combining the worlds of insurance and technology to create an Insurtech powerhouse. As a leading online distributor of insurance products for a range of industries and “Main Street USA”, we are looking for the right people to help us in our mission of achieving exponential growth. We strive to be the number one place to go for brokers and agents to source insurance. To accomplish this, we’re building a digitally focused team that deeply understands the intersection between user experience, data, and AI/ML to optimize the way we engage with our customers and partners.

Job Summary

A Customer Support Associate is responsible for providing superior customer service to agents nationwide via phone, online and email while completing general administrative tasks for various ISC departments including Underwriting and Accounting. Our goal is to improve how we service our agents’ needs by optimizing our communication skills and efficiently triaging incoming calls to the corresponding departments while providing support for day-to-day administrative duties.

Position Responsibilities

• Answer, screen and direct incoming calls and client inquiries.
• Broker of Record and policy reassignment processing (i.e. Moving policies between brokerages).
• Managing, verifying and processing all Loss Runs requests. Loss runs are generated to show claim history, if any, during the life of a policy.
• Generate specific call reports and distribute to department managers.
• Collect documents as requested for internal and external audits and inspections.
• Mail Distribution (as needed).
• Issuing and Mailing Notice of Cancellations/Non-Renewal notices (as needed).
• Financed policy looks-ups (i.e., confirm payments or status).
• Policy accounting lookups (payments, balances, etc.).

Minimum Qualifications

• High School Diploma or general education degree (GED); or one to three months related experience and/or training
• Experience with phone system management and call routing preferred
• Demonstrated oral and written communication skills
• Exceptional phone communication skills
• Strong track record in delivering the highest levels of customer care and leadership
• Minimum 2 years’ experience in a professional business environment
• Minimum of 2-3 years of previous customer service required
• Minimum of 2-3 years administrative experience in an office setting
• Commercial Insurance experience a plus but not required
• Bilingual in English and Spanish a plus but not required

The starting hourly pay scale for this position is listed below. Actual starting pay will be based on factors such as skills, qualifications, training, and experience. In addition, the company offers comprehensive benefits including medical, dental and vision insurance, 401(k) plan with match, paid time off, and other benefits.

ISC's salary ranges are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

National Pay Range

$18.50—$22.68 USD

Benefits of Working at ISC

• Employee Ownership Program - every eligible employee shares in the financial rewards that grow when the company grows
• Professional development opportunities
• Owner Referral Program
• Work from home reimbursement for remote/hybrid roles
• Canary emergency financial assistance program
• Comprehensive medical, dental, vision
• Life/AD&D Insurance
• Confidential, Employee Assistance Program
• Health Savings Account, includes company contribution
• Short-term disability
• Voluntary benefits - supplemental accident, critical illness, hospital insurance
• Employee discounts
• 401(k) Plan with company match contribution
• Addition Wealth Financial Wellness Program
• Various Time Off Programs
• 11 company paid holidays

Applicants may contact the ISC HR department via e-mail or phone to request and arrange for an accommodation that will allow the applicant to successfully complete the application process. Applicants needing assistance may request accommodation at any time. Please contact ISC at HR@ISCMGA.com or 760-599-7242.

ISC believes in creating long-term relationships by being responsive and relevant and by consistently delivering value to our community of customers. Specifically, we focus on attracting, developing, and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude, and fostering a collaborative and mutually supportive environment.

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, gender identity, sexual orientation, marital status, medical condition, genetic information, mental or physical disability, military or veteran status, or any other characteristic protected by local, state, or Federal law.

\\Must be legally authorized to work in the United States.\\**

\\ISC participates in the Federal E-Verify program\\**