Customer Success Associates Team Lead

Описание вакансии

About Easygenerator

Easygenerator is a fast-growing EdTech scale-up, headquartered in Dubai, on a mission to revolutionize learning with our award-winning authoring tool. Trusted by global giants like Kellogg’s, T-Mobile, and Siemens, we’re continuing our global expansion and inviting you to join us in simplifying knowledge sharing and transforming the EdTech landscape as part of our high-impact global team.

We are an AI-first company, not only in the products we build, but also in how we operate internally. You’ll gain hands-on experience with the latest AI technologies and develop a future-proof skillset.

About the Role

We are looking for a Customer Success Associates Team Lead to guide and develop our Customer Success Associates while ensuring outstanding customer onboarding and customer experience.

In this role, you will own team performance, coach individuals to excellence, and you will know what our customers think and what's important to them. You will be the voice of the customer towards our product teams and other internal stakeholders

What You’ll Do

• Own the performance of a team of Customer Success Associates, ensuring individuals track towards their main goals and KPIs

• Coach and help team members to maximize their full potential, by using data insights such as customer feedback and session reviews

• Run regular 1:1s, performance reviews, and feedback conversations

• Set clear standards for customer interactions, customer onboarding quality, and CRM hygiene, and ensure they are consistently followed

• Identify risks early and address performance or behavioral gaps directly and constructively

• Represent the voice of the customer internally, providing insights to improve product and strategy

• Act as an escalation point for complex customer situations

• Own hiring onboarding of new team members

What You Bring

• Bachelor’s degree or higher

• 1–2 years of experience leading or managing a team is a must, ideally in a Customer Success, Onboarding, Sales or a customer-facing environment

• Strong coaching mindset with the ability to improve performance through feedback and data

• Excellent communication and presentation skills, with a natural ability to teach and engage others

• Strong organizational skills, able to manage people, priorities, and processes effectively

• Customer-focused with a proactive and solution-oriented approach

• Native-level English, written and spoken

What’s In It For You

• A high-impact role in a fast-growing scale-up where you can shape a team and customer experience

• Opportunity to grow into more senior leadership roles as the team expands

• A fun, international environment (40+ nationalities) with a collaborative culture

• Continuous learning, including hands-on experience with AI tools and workflows

Ready to join us?

• Apply now and be part of shaping the future of EdTech!