Customer Success Intern (Summer 2026)

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Secure Every Identity, from AI to HumanIdentity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

Location: We’re seeking dynamic and motivated individuals to join our team in one of our key office locations: Chicago, IL. Our interns will be in-person and you will work in-person in the office Monday through Thursday and can work remotely on Fridays.

About the internship:

Okta’s Customer Success Team is responsible for complementing Okta’s innovations, standard methodologies and capabilities with our valued customers’ business objectives and priorities thereby driving higher business value and executive alignment between Okta and our customers.

The Okta Customer Success (CS) Intern will be involved in all stages of customer’s value realization that consists of customer onboarding, learning & deployment, user readiness, product adoption and growth, renewal and customer advocacy. You will get hands-on experience in understanding how a Customer Success professional strategically partners with customers to ensure they rapidly achieve business value and maximize their business outcomes with Okta.. You will have the opportunity to gain experience in the following areas:

Business:

• Customer’s journey from not yet deployed or partially deployed, to fully deployed
• Customer Success concepts such as recurring revenue, license activation & adoption, subscription management, return on investment, business value assessment and success planning.

Technical:

• Knowledge of Identity Access Management, Identity Governance and Privileged Access
• Understand Cybersecurity, Zero Trust and Least Privilege concepts
• Opportunity to become Okta Professional Certified - our most basic and fundamental certification demonstrating mastery of Okta’s core technology
• Use and application of AI for innovation and best practices in Customer Success

Functional:

• Proficiency in business communication (includes written and verbal)
• Develop presentation skills to upper management, external customers and executives
• Ability to communicate technical concepts in a consumable, clear and concise manner
• Collaborate with cross-functional teams in Okta and orchestrate the action to drive adoption, best practices and measurable business outcomes.

What You’ll Get Do:

• Learn to communicate the business value of Okta’s products and solutions through demonstrations, presentations and storytelling.
• Observe, listen and shadow Customer Success Managers to build knowledge of customer stories, onboarding plans, success plans, competitive landscape and IAM best practices to support business outcomes while helping to advocate on behalf of customers and assist in problem solving
• Learn the Scale Customer Success motion and playbook
• Work and collaborate with cross-functional teams such as Sales, Sales-Engineering, Renewals, Marketing and Customer Advocacy.

Who we are Looking For:

• Currently pursuing a Bachelor's degree with plans to graduate in December 2026 or Spring 2027.
• A passion to serve the customer by learning how to communicate complex ideas and solutions to their business challenges.
• Ability to intern for 12 weeks.
• Excellent verbal and written communication skills.
• Ability to manage multiple projects simultaneously, perform customer research, generate reports and analyze data.
• Analytically and problem-solving   minded,  detail and results oriented, and a quick learner.
• Willingness to present in front of others and give presentations.
• Passionate for a career in Digital, SaaS / Cloud technology that requires technical acumen.

Okta’s Intern Program

As an intern, you’ll do real work that matters. While you’re on board, you’ll work on meaningful projects and have an opportunity to see what working at Okta is all about. You’ll also have the support of your mentor and manager to help you develop new skills.

Our interns have the opportunity to build a strong community - with their fellow interns, within their teams, and with the broader company. We want you to grow professionally and you’ll do that through participating in events like our Executive Speaker Series and Brown Bags.  And of course, we want you to have fun too.

The Okta Experience

• Supporting Your Well-Being
• Driving Social Impact
• Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.