Customer Success Manager (New Markets)

Описание вакансии

About the role

As a Senior Customer Success Manager (New Markets) at DataSnipper, you will be a trusted advisor and strategic partner to large enterprise customers, helping them unlock measurable value with our AI-powered platform. You will partner with your account team to drive outcomes across the full customer journey, from onboarding through renewal and expansion, while staying deeply curious about customer needs and emerging market trends.

This role is especially suited to someone who thrives in complex, ambiguous environments, enjoys uncovering what’s possible, and partners closely with customers to discover and validate product fit and value realization in new markets. You will bring structure to discovery, translate insights into clear success plans, and feed learnings back into our product and go-to-market teams.

Why DataSnipper?

Audit and finance are still massively manual — and we’re changing that.

DataSnipper is a $1B, bootstrapped unicorn with 600,000+ users across 180+ countries, already embedded in the daily workflows of top audit and accounting firms. Now, we’re taking things further with our Excel Agent — bringing AI directly into where the work actually happens.

Unlike generic AI tools, we don’t sit on the sidelines. Our AI operates inside Excel, with access to real documents and audit evidence — meaning it doesn’t just generate answers, it does the work, with full traceability.

We’re not just applying AI — we’re redefining how audit gets done. If you want to build something category-defining at scale, this is the place.

What you will do

• Own Enterprise Outcomes: Map customer goals to measurable success metrics, guide workflow implementation to deliver ROI, and ensure clear value realization.
• Act as a Trusted Advisor: Build and maintain executive-level relationships across finance, operations, IT, and transformation teams.
• Lead Discovery & New-Market Exploration: Uncover and validate new use cases, industries, and workflows, translating insights into actionable plans and internal learnings.
• Drive Adoption & Enablement: Deliver onboarding, training, enablement, and ongoing coaching so customers consistently adopt DataSnipper capabilities.
• Run Strategic Business Reviews: Establish a regular cadence to review adoption, outcomes, risks, and next steps, aligning on multi-quarter roadmaps.
• Create & Execute Success Plans: Build structured success plans with milestones for onboarding, adoption, value delivery, renewals, and expansion.
• Partner Cross-Functionally & Support Growth: Coordinate the right internal resources and collaborate with Product, Engineering, Sales, and Solutions Engineering to improve enterprise readiness and progress expansion opportunities.

This role is your opportunity to shape how DataSnipper wins in larger enterprise environments, turning curiosity and discovery into repeatable customer value.

What you bring

• Required experience: 5+ years of experience in Customer Success, Account Management, Solutions Consulting, or another client-facing role in B2B SaaS, with exposure to deep discovery in new markets and products.
• Enterprise customer confidence: Comfort engaging and influencing stakeholders across multiple levels, including senior leadership, in complex organizations.
• Discovery mindset: Strong curiosity and structured thinking to explore new markets and workflows, validate product fit, and turn insights into action.
• Outcome orientation: Proven ability to translate product capabilities into measurable business outcomes, with clear success metrics and value narratives.
• Accountability and ownership: A strong sense of ownership over customer outcomes and a drive to follow through on details.
• Collaborative approach: Able to work effectively across functions, communicate customer insights clearly, and align internal teams around customer needs.
• Adaptability: Comfortable in fast-moving environments where customer needs and priorities evolve.
• Excellence in communication: Professional fluency in English plus at least one European language (German, French, Dutch, or Spanish preferred). Strong written and verbal communication skills.

What We Offer:

• Be part of one of the fastest-growing, profitable unicorn scale-ups in the Netherlands with a global impact
• Equity (Stock Appreciation Rights) to share the company's success and growth
• Pension plan with a 6% contribution on top of your base salary
• 28 vacation days per year (full-time) to support your work-life balance
• Hybrid work model with at least 3 days onsite in our dynamic Amsterdam office
• Daily, freshly prepared lunches by our in-house chef to keep you energized
• NS business card for easy commuting to the office
• Access to continuous learning and development initiatives to grow your skills
• Engage with a vibrant international team spread across five global offices
• Company-wide events like DataSnipper GO, where global teams come together
• Access to OpenUp, a mental health and wellness platform supporting your wellbeing

At DataSnipper, your expertise will directly shape the future of audit automation while advancing your career in a vibrant, fast-moving environment. If you thrive on innovation and impact — come build the future with us. 🚀

Ready to Elevate Your Career?

Apply now and let’s explore how you can make an impact at DataSnipper!