Customer Success Manager, Qsight

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Overview:

Guidepoint’s Qsight group is a high-growth division of Guidepoint focused on building market-leading data intelligence solutions for the healthcare industry. Operating like a start-up within a larger company, Qsight works with proprietary data to generate actionable insights for the world’s leading institutional investors, medical device, and medical aesthetics companies.

Guidepoint is seeking a Client Success Manager to own and proactively manage a portfolio of investor and corporate clients within our Medical Device segment. This role is ideal for someone with a strong Customer Success or Account Management foundation who thrives in environments where not everything is fully built yet—and sees that as an opportunity to make a meaningful impact.

This is a remote role (U.S.-based) with ET working hours.

What You’ll Do:

• Own a portfolio of highly transactional, institutional investor and corporate clients, serving as their primary point of contact and trusted partner
• Contribute to broader Qsight business initiatives as needed, including supporting adjacent segments such as Medical Aesthetics and performing light data analysis to help inform client strategy
• Develop a deep understanding of how investor and corporate clients use Qsight’s Market Model and Alpha solutions, and proactively address business needs and challenges
• Help define and build a more structured, scalable engagement model for Medical Device clients, identifying gaps, inefficiencies, and opportunities
• Partner closely with Sales on renewals and expansion opportunities
• Deliver onboarding, training, and ongoing enablement tailored to how investors actually consume data and insights
• Act as the voice of the client internally, collaborating with Product to share feedback and influence roadmap decisions
• Create and execute client success plans, including account strategies and Enterprise Business Reviews (EBRs)
• Navigate ambiguity with confidence—testing ideas, iterating quickly, and helping shape what “great CS” looks like for this segment

What You Have:

• 2-3 years of experience in Customer Success, Account Management, or a similar client-facing role
• Demonstrated aptitude for using AI tools (e.g., ChatGPT or similar) to improve workflow, with a curiosity to continuously learn and adopt new AI applications
• Experience working with institutional investors, hedge funds, or highly analytical client bases
• Excellent communication and relationship-building skills with senior, sophisticated stakeholders
• Comfort operating in fast-moving, lightly structured environments where initiative is essential
• Highly proactive mindset with a natural inclination to spot gaps and propose solutions
• Experience in data, SaaS, market intelligence, or research-driven products
• Familiarity with healthcare, medical devices, or alternative data

What We Offer:

The annual base salary for this position is $80,000-$100,000. Additionally, this position is eligible for a yearly bonus based on performance.

You will also be eligible for the following benefits:

• 15 PTO Days, 10 legal holidays, and sick days
• Comprehensive Medical, dental, and vision plans
• Will match up to 10% of employee contribution for 401(k), life insurance, paid time-off and parental leave plans
• Commuter benefits and a corporate discounts
• Development opportunities through the LinkedIn Learning platform
• Friday happy hour, “Summer Fridays”, and free snacks and beverages in the office
• Year-round corporate athletic league

About Guidepoint: 

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action. 

Backed by a network of nearly 1.75 million experts and Guidepoint’s 1,600 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful. 

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience. 

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Base salary may vary depending on job-related knowledge, skills, and experience, as well as geographic location.

Compensation

$80,000—$100,000 USD