Customer Success Manager (US)

Описание вакансии

Who we are, what we do

Sensat is a geospatial AI business that powers advanced and highly functional digital twins for the world's most critical infrastructure projects. We partner with the world's largest construction, engineering and critical infrastructure companies, such as National Grid, who publicly state they have saved over $21m deploying Sensat and achieve ROI of 1% on all capital projects. We enable our customers to fight the costly, high-risk "Status Quo" of siloed data, people, and processes. Our AI-powered digital twins help teams digitally visualise, plan and manage projects, providing project confidence through clarity.

We are a high-trust, high-impact team who offer purpose driven work. We operate autonomously and with flexibility within an agile, flat structure. We look for highly talented, adaptable and curious individuals who love solving meaningful problems and who share our resilient team spirit when facing challenges!

We more than doubled our ARR in 2025, with a strong pipeline that positions us for another year of 100%+ ARR growth this year. Backed by over $35 million in funding from blue-chip investors like National Grid Partners and with recent entry to the US market, this is an exciting time to join the Sensat team!

The role - why it exists & why it’s interesting

As one of our first two US hires, you aren't just joining a team; you are helping build the foundation of Sensat North America. We are already proven in the UK; now, we need a founding Customer Partner who understands the North American utilities landscape and can help us build and nurture long-term, high-value relationships with our enterprise customers across the region.

As the inaugural Customer Partner for the region, you will play a foundational role in establishing and scaling our customer success function, directly influencing our growth and market presence. This is a real opportunity to define your own territory, be a trailblazer, and see the immediate, high-impact results of your strategic work, setting the stage for significant professional growth as the region scales.

What you'll be doing

• Owning the Post-Sales Lifecycle: Serve as the primary relationship manager for a portfolio of key North American enterprise accounts in the utilities and construction sectors.
• Driving Value and Adoption: Ensure customers realise maximum, measurable ROI from our digital twin platform. You aren't just "checking in" - you're ensuring our tech becomes a critical part of their daily workflow.
• Strategic Growth: Partnering closely with Sales to develop account plans that focus on retention and identifying expansion opportunities. You’ll turn successful pilots into enterprise-wide deployments.
• Mastering the QBR: Leading high-impact Quarterly Business Reviews with C-suite and VP-level stakeholders to demonstrate value, review progress, and align on future strategic objectives.
• The Voice of the US Market: Acting as a critical feedback loop between our US customers and our UK-based Product and Engineering teams to ensure our roadmap reflects North American needs.
• Working daily with the UK team: Get ready for truly global collaboration! You’ll partner with our UK team on a daily basis, but we also believe in the power of in-person connection. The UK team will frequently travel to North America to work alongside you, and you’ll enjoy regular trips across the pond to our UK office. You won't just be working with them, you’ll be a fully integrated, highly valued part of our international team!

What you'll bring

• Utilities Expertise: 2+ years of deep experience in the utilities sector. You understand the bureaucracy, the requirements, and the specific pain points of infrastructure giants.
• CS/SaaS Track Record: 3-6 years in Customer Success or Account Management, specifically managing high-value, complex enterprise relationships in the B2B SaaS or geospatial space.
• Strategic Fluency: You can build strong, strategic relationships with executive stakeholders (C-level and VP-level) and translate technical product capabilities into clear business value.
• Data-Driven Mindset: You use data to assess customer health, predict churn before it happens, and build bulletproof ROI cases.
• The "Sensat" Spirit: You have the grit to operate autonomously in a new market and the hunger to significantly scale our customers.
• Team Mindset: You want to be a cornerstone of a high-growth business, working in total partnership with Sales to win the market.

What we'll bring

• 💰 Total Compensation: $100 - 120k base. Individual and team performance bonus up to 25% + customer referral bonus, stock options
• 🩺 Comprehensive Healthcare: Premium Medical, Dental, and Vision insurance
• 🔐 Retirement: 401(k) retirement plan with company matching (4%)
• 🏝️ Time Off: Generous PTO policy plus paid Federal holidays
• 🌍 Work from Anywhere: A fully remote role with a flexible schedule that respects your output over your hours
• 💻 Setup for Success: New MacBook Pro and a dedicated home-office budget to build your ideal workspace
• 🧠 Growth Mindset: $1000 annual Learning & Development stipend for personal growth, professional courses, or certifications. 👨‍🏫
• 🚀 High-Trust Culture: Autonomy and responsibility from Day 1 to build the US market
• 🔥 Team Connection: Regular virtual meetups and in-person offsites to stay connected with the team

*\*\*\*\As Sensat expands from the UK to the US, we are committed to providing a high-standard, competitive benefits package. We are currently partnering with a leading Professional Employer Organisation (PEO) to finalise the above benefits package. While exact plan details and contribution percentages are finalised during the onboarding process, our comprehensive package for US employees includes the above.

At this time, we can only accept applications from those who have the right to work in the United States or Canada. This role is a remote-first position with travel to customer sites at least once per week required.**

*Please note: This role includes an initial 3–4 week onboarding period at our UK headquarters (timing to be agreed). Travel and accommodation will be arranged and covered by the company.*

"The position is remote but requires the candidate to be based in or within a short distance of the Eastern Time Zone and available to work hours that coincide with UK working hours to support effective cross-team collaboration.”