Customer Success Representative, France (Inside Accounts) - fixed term

Описание вакансии

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

Customer Success Representative (Inside Accounts)

The Customer Success Representative (Inside Accounts) is responsible for the timely renewal of customer maintenance contracts in the assigned territory/segment, focusing on high-volume, fast-paced renewals. This includes preparing and delivering quotes directly to customers and/or their assigned partners. The Customer Success Representative ensures customer retention and satisfaction, with customer success being the top priority. In addition, the role involves reactivating lapsed accounts, driving incremental revenue through upsell and cross-sell opportunities, and maintaining excellent operational discipline.

This position is focused on high-velocity execution, revenue protection, and overachieving renewal quotas.

Your tasks will include:

• Effectively manage the volume of contract renewals in the assigned territory to protect and grow Veeam maintenance revenue.
• Ensure customer success by going above and beyond to maximize customer retention and satisfaction.
• Proactively monitor the pipeline of expiring agreements (typically starting 4+ months before expiration) and take timely actions to secure contract continuation.
• Contact customers with expired maintenance to drive reinstatement opportunities (including cold calling).
• Provide accurate and timely proposals and quotes in line with customer and/or partner agreements.
• Collaborate with internal stakeholders (Deal Desk, Sales, Operations) for special pricing requests, non-standard quotes or contractual terms.
• Handle customer and partner inquiries related to quotes, pricing, co-terming, up-selling, and reinstatement of maintenance contracts.
• Support license transfer requests and guide customers/partners in using the proper support/ticketing channels.
• Maintain high standards of Salesforce (SFDC) hygiene by accurately recording all activities and interactions.
• Prioritize daily and weekly activities to achieve SLA, KPI, and quota objectives.
• Focus on customer retention, renewal rate, and high-velocity selling to maximize revenue generation across the assigned customer base.

What we expect from you:

• Bachelor’s Degree required (a combination of education and experience will be considered).
• Advanced English and French.
• Previous experience in product or services sales, renewals, customer success, or support, preferably in the software/IT industry.
• Superb customer service skills with excellent verbal and written communication abilities.
• Strong organizational and multitasking skills with a proven ability to meet deadlines and quotas.
• High-energy, motivated self-starter, comfortable with high volumes of outbound calls and email communication.
• Strong collaboration skills and ability to influence customers, partners, and internal stakeholders.
• Experience with Salesforce.com or other CRM systems is highly desirable.
• Analytical mindset with experience in compiling, querying, and reporting data.
• Basic knowledge of the virtualization and data management industry is a plus.

We offer:

• Fixed term contract for 2 years
• 21 annual vacation days, additional days based on tenure, plus4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Private health, dental, and vision insurance for employees and dependents, including outpatient care, hospitalization, pregnancy monitoring, and psychology support
• Monthly lifestyle and daily meal benefits: 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platform
• Life insurance (2× annual gross salary), critical illness, and disability coverage, plus vision reimbursement
• Free access to Bookster library platform for borrowing your favorite books for free
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

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Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.  

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes. 

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.