Customer Support Representative Global

Описание вакансии

Growe is a leading business advisory and services group in iGaming and Entertainment. We are creators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, we help businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Our expertise spans across key areas: from business and brand strategy development to market research, marketing solutions, IT customization, organizational structuring, and talent management. We partner with our clients to turn challenges into competitive advantages, ensuring successful market entries and long-term global expansion. At Growe, there are no limits to our ambitions! We boldly break stereotypes and strive for unparalleled achievements in an ever-changing industry. Are you ready to grow with us? Growe welcomes those who are excited to:

• Work with customer requests via chats and ticketing systems, ensuring timely and accurate responses;
• Assist customers with issues they face, analyze problems, and provide effective solutions;
• Identify customers’ needs, clarify information, and thoroughly research each case to deliver the best possible outcome;
• Collaborate closely with colleagues and internal teams to improve customer service processes and overall customer experience;
• Maintain high customer satisfaction by following service standards and contributing to continuous improvement initiatives.

We need your professional experience:

• Previous experience in Customer Support / Customer Service or a similar role;
• Experience working with chat-based support systems and ticketing tools;
• English proficiency at B2 level or higher (both written and spoken);
• Experience handling customer requests via calls will be a strong advantage.

We appreciate if you have those personal features:

• Strong communication skills and the ability to explain information clearly and politely;
• Excellent problem-solving skills and a customer-oriented mindset;
• Ability to work effectively in a team and collaborate with different stakeholders;
• Stress resistance, attentiveness, and the ability to multitask;
• Willingness to learn and continuously improve.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We collaborate, support each other, and grow together;
• DRIVE RESULT OVER PROCESS: We focus on measurable impact and business outcomes;
• BE READY FOR CHANGE: We adapt quickly, learn continuously, and turn challenges into opportunities.

What we offer:

• Medical insurance and financial aid;
• Benefit Cafeteria (compensation for gym, dental, psychological services, etc.);
• 100% paid sick leaves;
• Paid vacation;
• Annual salary review based on performance;
• Quarterly bonuses according to company policy;
• Individual annual training budget (conferences, courses, English lessons, workshops);
• Growe University (Leadership Programs, knowledge sharing, webinars);
• Personal development plan;
• Corporate events and team-building activities;
• Growe Care (Well-being Program);
• Free lunches at the office.