Desktop Support Specialist

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Desktop Support Specialist

Koley Jessen is seeking a reliable and driven Desktop Support Specialist to join our strategically growing firm. Our collaborative culture drives our ability to to provide over-the-top service. Our investment in one another fuels our success and ensures that Koley Jessen will always be a great place to work and to grow professionally.

Accountabilities

In this role, you will be responsible for implementing, maintaining, and supporting innovative information technology systems. This includes but is not limited to hardware and software set up, equipment maintenance, user account creation, local group policies, and help desk support.

   The primary accountabilities of the role include:

• Help Desk Support including logging of all requests, status, and actions taken to resolve issues.
• New user account setup including documentation.
• Installation and maintenance of hardware and software including desktops/laptops, printers, scanners, intrusion detection systems, operating systems, productivity software suite, and other Firm software applications.
• Desktop/laptop patch management and compliance.
• Maintain desktop/laptop hardware and peripherals inventory in appropriate tracking systems.
• Ensure and demonstrate compliance requirements with company policy and procedure while consistently maintaining appropriate levels of technological services.

Qualifications

Required

• Bachelor’s degree or higher in Information Technology or related field;
• Minimum of three years’ experience in IT and demonstrated expertise with resolving complex technical problems.
• Consistent oral and written communication, organization, and problem solving skills.
• Provide technical guidance in easy to understand non-technical terms to all users of all skill levels.
• Effective analytical skills, attention to detail, and the ability to work effectively in a team environment.
• Technical leadership skills with a desire to grow in capabilities while offering a strong willingness to assist others.
• Experience using Microsoft Intune and SCCM including desktop/laptop provisioning, patching, and software updates.
• Experience with Microsoft Windows 11 and Microsoft Office 365.
• Microsoft Active Directory user account setup and management along with group policies.
• Ability to lift up to 50 lbs.

Preferred

• Experience with Document Management Systems.
• Previous Information technology experience in a law firm or other professional services industry.

Koley Jessen Offers:

• A people-focused and results-orientated culture;
• Programs and activities to enhance your wellbeing;
• Continuous learning and professional development opportunities;
• Competitive salary and a robust benefits package including medical, dental, vision, life and long-term disability insurance options, 401(k) with Firm contribution, and Employee Assistance Programs;
• A beautiful central Omaha office equipped with modernized workspaces.

Koley Jessen is a dynamic law firm powered by highly-talented people. Our collaborative culture drives our ability to provide over-the-top service and achieve the best results for our clients. Our investment in one another fuels our success and ensures that Koley Jessen will always be a great place to work and to grow professionally.

Koley Jessen celebrates, supports and promotes diversity and inclusion and is an Equal Opportunity Employer inclusive of protected veterans and individuals with disabilities. Koley Jessen strictly prohibits any discrimination or harassment based on a person’s race, color, sex, national origin, ancestry, age, disability, religion, military and veteran status, sexual orientation, gender identity, gender expression, genetic information, pregnancy, or any other ground prohibited by law.