Desktop Support Technician II - Second Shift

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Radar Reinvented.

Echodyne is seeking a Desktop Support Technician to join its team working in a fast-paced startup environment developing its next generation RADAR systems.  The Desktop Support Technician will deploy, maintain, and monitor Echodyne’s end-user workstations and software. Perform a variety of maintenance, software installation, end-user support, and training tasks to ensure end-user workstations and network performance meet company and user requirements. Provide 1st level support to staff on all company-supported applications. Troubleshoot computer problems, determine source, and advise on appropriate action. This position reports to the Director of Information Technology.

1. First Shift – 5am-1:30pm
2. Second Shift – 1:30pm-10:00pm

RESPONSIBILITIES

• 1st level support of the Echodyne Help Desk.
• Build, configure and deploy employee laptops and workstations.
• Perform software and hardware installation and upgrades.
• Develops and conducts various training and instruction for system users on operating systems and other applications; assists users in maximizing use of networks and computing systems.
• Troubleshoots systems, applications, and networks to identify and correct malfunctions and other operational difficulties.
• Investigates user problems and identifies their source; determines possible solutions; tests and implements solutions.
• Create and maintain Knowledge Base articles for internal team and end-user consumption around technical issues.
• Maintains confidentiality regarding the information being processed, stored or accessed by the end-users on the network.
• Other related tasks required to fulfill the needs of the business

REQUIRED SKILLS / EXPERIENCE

• Ability to offer excellent customer service via email, phone, and in-person to a wide variety of end-users with different levels of computer needs and expertise.
• Working knowledge of Microsoft client Operating systems: Windows 10, 11.
• Working knowledge of Microsoft office automation software: Outlook, Word, Excel, and Power Point, etc.
• Knowledge of core Microsoft systems and services: Active Directory, Exchange, DNS, TCP/IP, file shares, print services.
• Ability to independently complete tasks in a timely and organized manner.
• Excellent verbal and written communication skills.
• Ability to learn and support new systems and applications.

DESIRED SKILLS / EXPERIENCE  (Looking for one or more as a complement to the core skills)

• 1-3+ years' experience in service desk environment with direct contact with customer and end-users.
• 1-3+ years' experience troubleshooting PC desktops and laptops, software, hardware, Microsoft office suites, email, printers and peripherals.
• Experience using automation tools to deploy OS images and add/remove software packages.
• Microsoft, Cisco, A+/Net+ certifications a plus but not required.
• Knowledge of Ubuntu Desktop
• Knowledge of MacOS

QUALIFICATIONS

• High School Diploma or equivalent.

WHAT WE OFFER The pay range for this position is $25.01 - $37.78 per hour.

This is a non-exempt role.

If your skills generally align but not perfectly, please apply anyway. There may be another role that’s a great fit for you!

We offer competitive compensation and benefits to our full-time, US-based employees, including:

• RSU (Restricted Stock Units)
• Generous Benefits:

• Fully-paid medical, dental, and vision insurance premiums for you

• Choice of PPO or HDHP/HSA
• Virtual Care – 98Point6
• Employee Assistance Program

• Mental Health coverage through Springhealth & Talkspace (Premera)
• Travel Assistance Insurance
• Company Paid Life Insurance
• Company Paid Short & Long Term Disability
• Flexible PTO (exempt) / 15 days per year (non-exempt)
• 401(k) match
• Pet Insurance
• Prepaid Legal Program
• Commuter Benefits
• Paid Company Holidays

All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, status as a protected veteran or any other characteristic protected by law.