Director - Performance Improvement

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Position Objective:

The Director of Performance Improvement will be responsible for the implementation of process improvement and operational support initiatives to enhance operational efficiency, service delivery and to create a continuous improvement culture across Luminis Health. This position will be accountable for increasing the awareness and competency level of staff in improving clinical, operational and service performance. This role will provide strong management guidance and direction across all business products and process improvement opportunities using PI (e.g., PDSA, Lean) and change management methodologies.

Essential Job Duties:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

1. Provide direction to his/her team to ensure delivery of business process improvement initiatives through the implementation of predetermined/agreed synergies
2. Champion continuous process improvement, change culture and quality service delivery across Operations. Ensure the timely implementation by directing, guiding others, and applying various operational excellence tools to resolve problems, including providing training where required
3. Lead and execute various projects / initiatives, which are based on the framework of business process improvement of operational excellence, entailing projects ranging from mid-sized process improvements to major business transformation initiatives
4. Correct workload balance across process flows and align to staff productivity objectives
5. Build effective relationships, influence and motivate operations units to ensure their wholehearted commitment to the achievement of operational excellence
6. Supports strategic change, through effective and receptive change management practice and sponsors structured change management.
7. Perform diagnostics on identified areas of business to define and identify the opportunity/problem and propose meaningful, realistic solutions.
8. Monitor, assess and develop required performance management and quality scorecards applicable to the respective functions in order to monitor progress towards established goals.
9. Design and lead workshops for managers and supervisors on performance improvement processes and procedures
10. Contribute to the formulation of strategic and medium term business plans; provide a robust challenge to the businesses and oversee implementation.
11. Perform any other duties or responsibilities consistent with the employee role and assigned by the executive leadership.

Educational/Experience Requirements:

• Masters’ degree in Business / Finance/ Strategy/Quality Management/ or other appropriate field
• 7+ years’ experience and demonstrated outcomes using Performance Improvement methodology and principles (e.g., PDSA, Lean, Six Sigma, etc.), preferably in a health care setting
• 5+ years of progressive management experience, preferably in a health care setting
• Proficiency in MS Office applications, EPIC, and other Luminis Health software applications

• Demonstrated ability to lead, plan and manage change
• Knowledge and proficiency on various statistical tools. Varied knowledge of business workflows, operations processes & systems.
• Experience dealing with senior executive, clinical and stakeholder management
• Strong analytical skills
• Ability to contribute to the strategic development of the business as a whole
• Experience with driving cultural change throughout an organization
• An innovative, creative approach to problem solving
• Communication and Influence - able to communicate effectively across a range of stakeholders
• Leadership – the ability to lead the PI team and influence leaders and teams throughout the health system to integrate an improvement focus into daily operations, attain goals and sustain performance
• Problem Solving and Decision Making – the ability to quickly understand a situation and take decisive action with buy-in by key stakeholders

Required License/Certifications:

• Lean Six Sigma certification required

Working Conditions, Equipment, Physical Demands:

There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens.

Requires regular travel to all Luminis Health locations

Physical Demands – Light Work

The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

The above job description is an overview of the functions and requirements for this position.  This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.

Luminis Health Benefits Overview:•    Medical, Dental, and Vision Insurance

•    Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)

•    Paid Time Off

•    Tuition Assistance Benefits

•    Employee Referral Bonus Program

•    Paid Holidays, Disability, and Life/AD&D for full-time employees

•    Wellness Programs

•    Employee Assistance Programs and more

\*Benefit offerings based on employment status

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