Director, Retail Operations- Platform Specialist (Walmart Supplier One)

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Who We Are

VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

Who we are looking for

VML is expanding its Retail Management Services (RMS) capability to support enterprise clients across Amazon, Walmart, and other leading retailers. Our Commerce practice helps brands win across marketplaces, retail media networks, and digital shelf environments. As retailers increasingly operate as both merchants and media platforms, our teams connect retail fundamentals, digital shelf performance, and retail media activation to drive measurable commercial outcomes.  

We are seeking a Platform Specialist – Walmart (SupplierOne) to lead operational execution and system governance within the Walmart supplier ecosystem. 

This role owns SupplierOne workflows and item governance processes, ensuring products are correctly published, compliant with Walmart requirements, and fully transactable across channels. 

Walmart performance depends on clean retail fundamentals and system integrity. This role ensures item setup, content compliance, and operational stability are maintained before demand is amplified through retail media and commercial activation. 

The Platform Specialist partners closely with the Walmart Connections Lead, RMS execution teams, and the Scintilla analytics specialist to ensure operational issues are identified, prioritized, and resolved quickly. 

What you'll do

SupplierOne System Management 

• Own operational workflows within SupplierOne, including item governance and system updates.

• Monitor item publish status and resolve system errors impacting product availability.

• Ensure items meet Walmart content, compliance, and taxonomy standards.

Item Governance & Catalog Management 

• Manage updates to product attributes, content, and taxonomy classifications.

• Oversee variation setup and correction to ensure proper catalog structure.

• Resolve compliance and item governance issues that impact product visibility or availability.

Transactability & Channel Enablement 

• Diagnose and resolve issues impacting transactability across Walmart channels, including:

• Online Pickup & Delivery (OPD)

• Ship-to-Home (S2H)

• Ensure products remain fully purchasable across Walmart digital channels.

Operational Issue Resolution 

• Manage Walmart case workflows and escalation processes.

• Resolve publish errors, system conflicts, and governance issues impacting retail performance.

• Escalate systemic platform blockers that require retailer engagement.

Cross-Functional Coordination 

• Coordinate closely with the Scintilla analytics specialist to prioritize operational fixes.

• Partner with RMS platform teams, content teams, and client stakeholders to execute required updates.

• Support promotional uploads, assortment changes, and retail event readiness.

What you'll need

Experience 

• 7-10 years of experience in Walmart commerce operations, catalog management, or digital shelf management

• Hands-on experience working within SupplierOne and Walmart item governance systems

• Experience managing product setup, catalog corrections, and compliance workflows

Skills 

• Strong operational understanding of the Walmart supplier ecosystem

• Ability to diagnose and resolve item setup, taxonomy, and publish issues

• Strong attention to detail and system troubleshooting capability

• Ability to coordinate cross-functional execution teams

Preferred 

• Experience supporting enterprise CPG brands at Walmart

• Familiarity with Walmart Connect retail media environments

• Experience working in agency, commerce consultancy, or supplier-side commerce teams

• Experience working directly with Walmart merchants, replenishment teams, or supplier analytics environments strongly preferred; prior Walmart or Bentonville supplier ecosystem experience is a plus

The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click WPP Benefitsfor more details.

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$75,000—$180,000 USD

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. 

VML is a WPP agency (NYSE: WPP). For more information, please visit  www.vml.com, and follow along on Instagram, LinkedIn, and X.

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