Engagement Manager

Описание вакансии

Superhuman offers a dynamic hybrid model, and candidates in this role can be based remotely. You may be expected to travel to meet in person during your team’s scheduled collaboration weeks. Managers will determine in-person time according to business needs.

About Superhuman

Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Coda’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more atsuperhuman.com and about ourvalues here.

The Opportunity

We are looking for an Engagement Manager (EM) to lead high-complexity enterprise deployments of our Agentic AI productivity platform, delivered through the Superhuman product suite. In this role, you’ll own the end-to-end delivery lifecycle—from scoping and planning through go-live—working in a Project Team “pod” model alongside an Onboarding Manager (OBM) and a Solution Architect (SA). You will be the primary owner of timeline, scope, risk, governance, and stakeholder communication, ensuring that customers successfully transition to Customer Success Management.

In addition to delivery leadership and ownership, the Engagement Manager partners closely with Sales and Sales Engineering during pre-sale phases to scope engagements, define delivery approaches, assess feasibility and risk, and recommend resourcing and timelines. The EM acts as a trusted advisor to customers, balancing commercial objectives with delivery excellence.

Engagement Ownership, Scoping, & Delivery

• Own the full engagement lifecycle, from pre-sale scoping and estimation through implementation, go-live, and transition to Customer Success.
• Lead pre-sale discovery and scoping, including requirements clarification, delivery approach definition, risk assessment, and high-level solution validation (in partnership with Account Executives and Sales Engineers).
• Develop delivery plans, timelines, and resourcing models that balance customer goals, product constraints, and internal capacity.
• Provide data-driven estimates for effort, cost, risk, and delivery timelines, clearly articulating assumptions and tradeoffs.
• Lead cross-functional projects from planning through implementation, ensuring successful delivery and stakeholder alignment
• Own end-to-end delivery for assigned projects (scope, schedule, budget, risk, quality).
• Oversee the Project Team (EM, OBM, SA) as a single accountable delivery unit for strategic engagements.

Project Management

• Select and apply the appropriate delivery methodology (Waterfall, Agile, or Hybrid) based on the customer's context and risk profile.
• Drive project planning: work breakdown, dependencies, critical path, and resource allocations across internal and partner teams.
• Maintain an up-to-date project plan, RAID log (Risks, Assumptions, Issues, Dependencies), and change log.

Customer & Stakeholder Management

• Act as a trusted customer advisor, guiding stakeholders through complex technical and organizational decisions in ambiguous environments.
• Partner with Sales on deal shaping, including scope refinement, sequencing recommendations, and delivery risk mitigation.
• Clearly articulate commercial, operational, and technical tradeoffs to executive stakeholders.
• Serve as primary delivery contact for customer project sponsors, IT, and business stakeholders.
• Facilitate recurring governance: status calls, steering committees, UAT readouts, and go-live reviews.
• Translate technical complexity into clear business impacts for executive stakeholders with a heavy focus on change management.
• Manage scope and change requests, ensuring commercial and delivery impacts are understood and agreed.

Cross-Functional & Pod Coordination

• Coordinate with OBM and SA on integration readiness, environment setup, performance, and production stability.
• Coordinate on discovery, workflow, and/or agent design, prompt/context strategy, and conversational tuning.
• Collaborate with Sales, Solution Engineering, Product, Success, and Care to ensure a seamless customer journey.
• Where partners are involved (SI/GSI/BPO), manage co-delivery responsibilities, expectations, and escalation paths.
• Internal Project Management for strategic initiatives, Onboarding and Implementation enablement and operational efficiency initiatives.
• Own resource planning and allocation across concurrent engagements, in partnership with Onboarding and Solution Architect Leadership.

Methodology & Process Discipline

• Operate effectively in ambiguous, fast-changing environments, bringing structure, clarity, and momentum where requirements or paths forward are not fully defined.
• Plan and facilitate sprints, retros, and sprint reviews for Agile/hybrid projects; lead stage-gate reviews for Waterfall projects.
• Enforce documentation standards (Charter, Design Docs, Runbooks, Handover Docs).
• Ensure risk and compliance requirements (security reviews, data governance, regulatory constraints) are captured and incorporated into the plan.

Metrics & Reporting

• Define and track deployment KPIs, such as:
• + Time to Workflow Design, Time to UAT, Time to Go-Live

+ Milestone On-Time Rate

• Report delivery status, risk posture, and mitigation plans to internal and external stakeholders.
• Contribute data to capacity and utilization models to inform planning and staffing.

Qualifications

• 5–8+ years of experience in project management, program management, or delivery management for SaaS or enterprise software.
• Demonstrated ability to work across technical and business stakeholders (IT, Security, Operations, Business Owners).
• Solid understanding of software delivery methodologies (Agile/Scrum, Hybrid, and Waterfall) and when to apply each.
• Strong skills in project planning tools (e.g., Jira, Asana, Monday, MS Project, Wrike, Smartsheet) and collaboration tools (e.g., Coda, Confluence, Notion, Miro).
• Excellent communication, facilitation, and conflict resolution skills.
• Proven track record managing multiple concurrent projects with global, distributed teams.
• Strong consulting mindset: able to diagnose problems, frame options, and recommend paths forward.
• Demonstrated ability to translate complex technical concepts into clear, compelling narratives for non-technical stakeholders.
• Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.

NICE TO HAVE:

• Technical PM Experience
• Experience delivering AI/ML, NLP, LLM-based, or Agentic AI solutions.
• Background in Professional Services or consulting, working with enterprise clients.
• Familiarity with APIs, webhooks, event-driven architectures, and cloud infra (AWS/Azure/GCP).
• Certifications: PMP, PRINCE2, CSM/CSPO, SAFe, or equivalent.
• Experience with partner co-delivery (SI, GSI, BPO, or ISV ecosystems).

Compensation and Benefits

Superhuman offers all team members competitive pay along with a benefits package encompassing the following and more:

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching
• Paid parental leave
• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
• Annual professional development budget and opportunities

Superhuman takes a market-based approach to compensation, which means base pay may vary depending on your location. Our US locations are categorized into two compensation zones based on proximity to our hub locations.

Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future.

United States:

Zone 1: $160,000 – $190,000/year (USD)

Zone 2: $145,000 – $170,000/year (USD)

Canada:

Zone 1: $135,000 – $165,000/year (CAD)

We encourage you to apply

At Superhuman, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).

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