Enterprise Partner Account Manager

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At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.

About the Team:

We’re Partnerships at Klaviyo. Our mission is to drive growth by building and deepening relationships with ecosystem partners that make Klaviyo more powerful for everyone that uses it.  We operate globally, partnering across the business, but most closely with Sales and Marketing to deliver more for our customers. Our Partner Account Management org in the US is a team of 30 high performing and entrepreneurial Klaviyos who use their consultative skills to understand the business model and growth strategy of our ecosystem partners to  advise them on how Klaviyo can help them grow.

About the Role:

Enterprise Partner Account Managers are the go-to strategic resource for partners and the Partnerships organization because of their in-depth knowledge and are seen as an expert in the ecosystem environment. At times they serve as a speaker and external spokesperson for Klaviyo. Principal Partner Managers are responsible for building and influencing long term, deep, and mutually beneficial relationships with multiple stakeholders within a select few of Klaviyo's top partners. They will work directly with C-suite leaders in their organization and leverage consultative skills to understand the business model and growth strategy so they can strategically advise them on how Klaviyo can help them grow. Additionally, this role works often and easily across organizations and functions at Klaviyo--advancing the Partnerships' team mission while helping colleagues succeed in their own work.

How you’ll Make an impact:

• Build narrative and articulate the value of Klaviyo’s software to our top Partners, differentiating Klaviyo from other solutions.
• Manage business development referrals (and co-selling opportunities) to/from your partners, and coaching your partners on how to grow their business, including their profitability, with Klaviyo.
• Leverage strong consultative skills and knowledge of the Partner ecosystem to advise your partners’ business model and growth strategy and how it plays into the larger environment. Strategically advise them on ways Klaviyo can help them grow their business.
• Drive collaboration cross-functionally across Klaviyo teams, especially Recruit, Sales, Marketing, and Product, to maximize platform opportunities and resolve challenges.
• Be a platform subject matter expert by developing a deep understanding of the business models, products, and ecosystems of Klaviyo’s top Partners
• Develop a 360 degree perspective of Klaviyo’s relationship with each major eCommerce platform and help guide decision making on Klaviyo’s strategy and investments with platforms.
• Identify and support cross-ecosystem connections between Klaviyo’s team and the strategic partner’s team.
• Run internal campaigns to spread awareness and drive enablement of your partners capabilities throughout Klaviyo’s org.

Who you Are

• 10+ years of SaaS account management, channel and/or sales experience.
• Experience supporting and influencing colleagues on cross-functional team
• Familiarity with enterprise methodologies (e.g., MEDDIC/MEDPICC)
• Ability to build strong executive relationships and lead multi-threaded deals to closure
• You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.

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Please see the independent bias audit report covering our use of Covey here

Massachusetts Applicants:It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.

Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.

Base Pay Range For US Locations:

$142,800—$193,200 USD

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.

By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.

By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.You can find our Job Applicant Privacy Noticehere and here (FR).