Experiences Manager

Описание вакансии

About ROLLER

ROLLER isn’t your average SaaS company. We operate globally across 30+ countries, powering millions of real-world experiences in the leisure and attractions industry. What we build doesn’t just live on a screen. It shows up in busy venues, peak weekends, and unforgettable moments for guests.

Our mission is simple but ambitious: help operators run better businesses while creating great guest experiences. That means solving complex, real-world problems across ticketing, point of sale, self-service, memberships, kiosks, and digital waivers, all at meaningful scale.

Just as importantly, it’s the people. We’re a team of 300+ smart, grounded, and genuinely passionate humans working across the globe. We care about quality, ownership, and doing work we’re proud of, without taking ourselves too seriously.

We’re growing fast, aiming high, and building something that matters. If you want to work on real problems, with real customers, alongside people who care deeply about their craft and impact, ROLLER is a great place to do it.

Why You'll Enjoy This Role!

🌟 Own the Employee Experience - You’ll directly shape how people experience ROLLER day-to-day — from their first week to the moments that define our culture. When this role is done well, people feel it immediately.

🎉 Build Culture That People Feel - You’re not planning events for the sake of it. You’ll create meaningful moments, rituals, and environments that bring our culture to life in a tangible way — the kind people talk about, remember, and look forward to.

🚀 Autonomy with Real Impact - You’ll have the space to own the Melbourne and Sydney office experience while influencing how we scale this globally. Your judgment matters — what you implement will directly shape how hundreds of people experience work.

🤝 High Ownership, High Variety - No two days look the same. You’ll move between operations, onboarding, events, and culture-building — perfect for someone who enjoys being hands-on, solving problems, and making things better every single day.

Why You Want To Work With Us!

❤️ Loved by Customers -ROLLER is consistently highly rated on Capterra and G2, and trusted by leading operators worldwide. That doesn’t happen by accident. Customer obsession isn’t a value on a wall here, it’s embedded in how we prioritise, build, and measure success.

🏆 A Great Place People Choose to Stay -We’ve been Great Place to Work certified across multiple regions for several years running. That reflects a culture that values trust, autonomy, and growth, and an environment where high standards and psychological safety coexist.

💸Competitive Package & Real Career Growth -We offer competitive compensation and benefits aligned to the level of ownership we expect. As ROLLER scales, so do the opportunities. People grow here by taking on bigger problems, broader scope, and greater responsibility. Progression is driven by impact and capability, not tenure, and strong performance is recognised and rewarded.

Why This Role Matters

We’re looking for an Experiences Manager to create consistent, high-quality workplace experiences across our Melbourne Hub and broader APAC region.

This role sits within the People & Culture team and focuses on bringing ROLLER’s culture to life through workplace experience, onboarding, and community-building. It’s not a traditional office manager role - you’ll combine hands-on office management in Melbourne with system-led support for other offices, while shaping how our team feels when they walk through the door.

You’ll own the Melbourne and Sydney office environments, lead onboarding for new APAC hires, and deliver meaningful cultural and team experiences throughout the year. You’ll also collaborate with global counterparts to ensure a consistent experience across all locations.

This is a Melbourne-based role requiring five days in the office, ideal for someone who enjoys being hands-on, organised, and people-focused.

What You'll Do

Create great in-office experiences

• Run the Melbourne office to a high standard
• Support other offices using scalable systems & processes
• Deliver small moments and rituals that make the workplace engaging

Lead onboarding (APAC)

• Own the first-week experience for new hires
• Partner with Talent Acquisition, People & Culture and IT to ensure smooth setup and access
• Create a welcoming, connected start for every employee

Deliver events & culture initiatives

• Plan key events (mid-year, end-of-year, DEIB moments)
• Manage budgets, vendors, and logistics
• Align with company-wide programs

Manage workplace operations

• Oversee vendors, supplies, catering, and facilities
• Maintain a reliable, well-run office environment
• Ensure policies and safety standards are followed

Collaborate globally

• Work with IT, Finance, and global Experience Managers
• Maintain consistency across regions
• Share local insights to improve the overall experience

About You

• Experience in workplace operations, events, or employee experience
• You have a high appetite for Technology and AI and a natural curiosity for how it can transform your work. You’re comfortable using AI tools to automate repetitive 'busy work,' freeing you up to focus on high-impact
• Highly organised with strong attention to detail
• Enjoy creating welcoming, people-first environments
• Comfortable managing multiple priorities and stakeholders
• Proactive, hands-on, and solutions-focused
• Confident using technology and learning new systems
• Experience in SaaS or high-growth environments is a bonus

We believe AI is a career-defining inflection point. ROLLER is a fast adopter of new technology like AI, and every team member is empowered to own their learning and use the latest tools to supercharge their impact. We’re looking for candidates with the proficiency and curiosity to embrace AI and technology — not just as a technical skill, but as a core competency to help us achieve big goals.

Perks!

🚀 You'll get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.

🔋 ROLLER Recharge days to celebrate and recharge once we've hit our goals

🎉 Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns...you name it. We're willing to make it happen!

💙 Team Member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.

🍼 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.

💡 Work with a driven, fun, and switched-on team that likes to raise the bar in all we do!

📚 Individual learning & development budget plus genuine career growth opportunities as we continue to expand!