- Страна
- США
- Зарплата
- 80 000 $ – 100 000 $
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Field Implementation Specialist
Оценка ИИПривлекательная позиция в стабильной медицинской технологической компании с четким диапазоном зарплаты. Высокий балл обусловлен важностью роли для бизнеса и возможностью работать с передовым диагностическим оборудованием, несмотря на интенсивные поездки.
Сложность вакансии
Оценка ИИРоль требует сочетания глубоких технических знаний в ИТ и биомедицинской инженерии, а также готовности к командировкам до 80% времени. Высокая ответственность за соблюдение стандартов FDA/ISO и необходимость проводить обучение клиентов усложняют позицию.
Анализ зарплаты
Оценка ИИПредложенная зарплата в $80,000 – $100,000 полностью соответствует рыночным ожиданиям для специалистов по внедрению в сфере MedTech в Бостоне. Бостон является дорогим рынком, и данный диапазон является конкурентным для специалистов среднего уровня.
Сопроводительное письмо
I am writing to express my strong interest in the Field Implementation Specialist position at Cadwell. With over four years of experience at the intersection of IT and biomedical engineering, I have developed a robust skill set in deploying complex hardware and software solutions within highly regulated environments. My background aligns perfectly with your requirements for technical configuration, troubleshooting, and delivering high-quality customer training to ensure successful 'go-live' experiences.
Throughout my career, I have demonstrated a commitment to customer satisfaction and operational efficiency, consistently meeting KPIs and improving installation procedures. I am particularly drawn to Cadwell’s reputation for innovation in neurodiagnostics and am eager to bring my expertise in medical device installation and my ability to work cross-functionally to your Technical Installation team. I am fully prepared for the 80% travel requirement and look forward to the opportunity to contribute to the seamless deployment of your products across the region.
Составьте идеальное письмо к вакансии с ИИ-агентом
Откликнитесь в cadwell уже сейчас
Присоединяйтесь к команде Cadwell и станьте экспертом по внедрению передовых медицинских технологий!
Описание вакансии
| The Field Implementation Specialist is responsible for consistently delivering regulatory compliant, high- quality product installation, set-up, technical configurations and customer training, for their assigned customer product deployments primarily within the assigned geographical territory. Specifically, this role is responsible for working within Cadwell’s Technical Installation team, to ensure that all Cadwell supplied products (both software and hardware) are unpacked, assembled, interconnected, deployed, pre- configured, tested, and ready for use. Currently, this role is also responsible for training their customers in the usage of the installed hardware and software. Customer Satisfaction scores, post ‘go-live’ call volumes, and sustainable fiscal metrics are key success indicators in this role. Key Responsibilities: Understand the changes in upcoming releases of Cadwell software and ensure you are prepared to work with those releases. Work with Cadwell’s Manager, Technical Implementation to develop strategies that constantly improve customer ‘go-live’ experiences, and Installation Team efficiency. Use Technical Installation Team’s Key Performance Indicators (KPI’s) to constantly reappraise personal performance. Work within the Technical Installation Team to deliver all Technical Installation elements in each assigned product deployment. Typical requirements being to: Work with Customer Implementation Team colleagues to ensure appropriate Technical Installation expectations established during the sales process. Verify that all appropriate Technical Installation deliverables, and timelines, are documented in a detailed Scope of Work to be signed by both parties prior to the point-of- sale and upon successful fulfillment. Coordinate with Customer Implementation Team colleagues to create an Implementation Plan fulfilling all Technical Installation requirements for each ‘go-live’. Fulfill all Technical Installation deliverables in each ‘go-live’ plan including onsite installation. Currently, provides customer training when an Implementation does not include a dedicated training resource. Document and escalate any technical installation issues to the Manager, Implementation Planning, as necessary. Preclude subsequent escalations by recommending appropriate updates to Implementation Team Procedures and Product Installation instructions. Assist with the specification of Technical Installation requirements for product enhancements and new product designs. Escalate any issues of concern to Manager, Technical Installation in a timely manner. Participate in all Technical Implementation Team Meetings, collaborating with colleagues to maximize team efficiency. Provide assistance with clinical configuration and training when appropriate. Other duties as assigned. Qualifications: Job Knowledge / Requirements: Exemplary listening, communication and collaboration skills, with an established ability to work cross-functionally. Excellent problem-solving and decision-making skills, with a focus on customer satisfaction and efficiency. Expertise in technical installations, troubleshooting, root-cause identification, corrective and preventive process improvement. Education / Experience: Combination of 4+ years of related experience and education in IT or biomedical engineering and/or clinical neurodiagnostic disciplines. Approximately 3+ years of experience working with teams in a regulated environment (ISO, FDA, MDR, etc.) is preferred. Approximately 3+ years of experience working with teams in a regulated environment (ISO, FDA, MDR, etc.) is preferred. Experience with medical devices, healthcare technology, or complex equipment installations is preferred. Clinical registrations and certifications commensurate with assigned modalities are preferred. Previous experience with installation management applications, CRM systems, and analytics tools is preferred. Physical Requirements: Ability and willingness to travel up to 80% of the time. Residence near an airport that serves the assigned territory. Ability to lift and transport equipment up to 50 pounds and to accommodate frequent standing, walking, bending and use of hand tools. Valid driver’s license and ability to obtain required travel documentation. This position requires on-site visitation at medical facilities. As such, the candidate must be able to meet credentialing company and medical facility requirements. Work outside of regular business hours may be required to meet business needs. Cadwell Industries, Inc. is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources Department at careers@cadwell.com. |
Salary Range
$80,000—$100,000 USD
Создайте идеальное резюме с помощью ИИ-агента
Навыки
- IT
- Biomedical Engineering
- Troubleshooting
- CRM
- Project Management
- Technical Training
- ISO Standards
- FDA Regulations
Возможные вопросы на собеседовании
Учитывая 80% командировок, важно понять, как кандидат справляется с логистикой и нагрузкой.
Как вы расставляете приоритеты в задачах при работе на нескольких объектах клиента в условиях плотного графика поездок?
Работа ведется в регулируемой среде (FDA, ISO).
Опишите ваш опыт работы с соблюдением нормативных требований при установке медицинского оборудования.
Специалист должен не только устанавливать, но и обучать.
Как вы адаптируете техническое обучение для пользователей с разным уровнем компьютерной грамотности — от врачей до ИТ-персонала?
Позиция требует навыков устранения неполадок.
Расскажите о случае, когда установка пошла не по плану. Какие шаги вы предприняли для диагностики и решения проблемы на месте?
Важна работа с обратной связью для улучшения продукта.
Как вы документируете технические проблемы и какие рекомендации обычно вносите для улучшения процесса будущих внедрений?
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- Страна
- США
- Зарплата
- 80 000 $ – 100 000 $