Field Representative

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ABOUT C+C

When was the last time you thought you could make the world a better place? Imagine following through with your dreams and making that positive change happen. 

C+C is an award-winning integrated marketing agency all about changing behaviors for good. We help our clients motivate people to embrace a variety of social and environmental actions. Like choosing an energy-efficient appliance. Applying for college programs. Getting the COVID-19 vaccine. Making good financial decisions. Taking public transit. Saving water. Basically, doing things to make the world a better place. We've been working on social issues and sustainability projects since 2005.

We have beautiful offices in Seattle, WA, Portland, OR, and Boston, MA to accommodate employees in a hybrid or full-office setting. Our current requirement is for local roles to work two days onsite from the C+C offices. Remote roles will be noted accordingly.

WHAT WE’RE LOOKING FOR

C+C is looking for a highly motivated, outgoing professional to join C+C’s Field Services Team in support of Utility Residential Retail Rebate programs in the North Sound area (Whatcom, Skagit, and Snohomish Counties). The residential program consists of rebates on efficient appliances, water heaters, and smart thermostats at retail. To qualify for this position, you will need strong people skills, the ability to demonstrate an account management approach to partner engagement and knowledge of the retail sales channel(s). We are looking for candidates in Washington from Everett, WA up to Bellingham, WA.

RESPONSIBILITIES

• Serve as an extension of our utility partners in retail locations.
• Oversee retailer/manufacturer promotional compliance and point of purchase (POP) product placement in participating locations.
• Conduct field visits at up to 36 locations/locations a week.
• Ensure retail partners are properly educated about utility programs, services, and promotional products so information can accurately be relayed to customers.
• Accurately relay information about utility programs, services and promotional products if the opportunity presents itself while you are in the store.
• Ensure correct pricing of rebated products.
• Deliver formal and informal training to retail staff.
• Work with partners to maximize promotion and sales of rebated items.
• Participate in 3-4 planned promotional weekend events and between 6-8 impromptu weekday events per year.
• Adhere to reporting best practices and timing when reporting on store visitations, trainings, and outreach event results to C+C management using Salesforce.
• Maintain, enhance and document utility relationship with all program participants
• Identify ways to streamline programs processes and procedures
• Preform in-depth surveys with customers and associates while in-store.
• Maintain a high level of organization to ensure accurate and timely completion of daily reporting tasks, meeting strict deadlines and ensuring data integrity.
• Demonstrate exceptional time management and self-discipline to effectively perform all aspects of the job within required timeframes, including reporting and administrative tasks, while working within a flexible schedule that allows for autonomy and freedom.

The selected candidate will receive extensive on-the-job training in energy efficient products, utility Residential Retail Rebate programs, and customer relations practices. 

QUALIFICATIONS

• Minimum of one years’ experience in customer relations, sales, or similar roles.
• Own/lease an insured vehicle and valid driver’s license with a clean driving record.
• Proactive self-starter with excellent time management skills and the ability to learn and absorb new information quickly.
• Strong customer service and account management skills.
• Virtual training skills to include creating and delivering PowerPoints, managing invitations through Outlook and leading Zoom/Teams webinars.
• Comfortable presenting professionally in front of live and virtual audiences.
• Ability to perform outreach to warm and cold leads.
• Ability to communicate technical information to different audiences.
• Must possess the ability to stand and be on your feet for extended periods, walk frequently throughout stores, and safely navigate ladders as needed to complete tasks.
• Some proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Google Sheets/Docs, Asana, and Salesforce.
• Residence within the region for which job is posted.
• Strong commitment to diversity, equity and inclusion.

BONUS QUALIFICATIONS

• Background specifically in retail sales or with a utility and/or energy services company
• Experience with energy efficiency

COMPENSATION

• This is a full-time position with an hour rate range of $26.92 - $30.29 plus bonus. We provide a work from home set-up as needed.

BENEFITS INCLUDE:

• Health insurance premiums (medical, vision, dental) paid in full for your coverage, along with up to $1300 contributed annually to your Health Savings Account
• Company paid life insurance, long-term disability and short-term disability policies
• Up to 4% company match contributed to your 401(k)
• Starting Paid Time Off of 17 days per year, plus 12 paid company holidays
• Flexible Spending Account
• Employee Assistance Program
• Paid parental leave for primary and secondary caregivers
• Work-from-home stipend for office set up
• Monthly cell phone stipend
• Full reimbursement for commuting via public transportation
• 5-year service bonuses, and paid sabbaticals every 5 years, starting with 10 years of service

WHAT YOU’LL LOVE ABOUT C+C

If the following metrics of success sing to you, then we think you’ll really love being part of our team. Here’s what we provide to our C+C team, and what we expect from everyone here:

• We have a diverse mix of work that is good for people, our community and our planet. Our team genuinely cares about our clients’ issues, our goal of doing good work and the agency's success.
• We create a work culture that is collaborative, team-oriented and provides an environment where awesome ideas can come from anywhere.
• We are committed to continual growth in our Diversity, Equity and Inclusion practices.
• We provide a healthy benefits package for all full-time employees, and a clear compensation structure for each role.
• We facilitate and encourage regular feedback, along with career pathway conversations designed to help you and your manager create a development plan for your continued growth.
• We hire employees who:

+ value inclusion, equity, and diversity and are open-minded and respectful

+ are ego-free

+ are flexible, positive, and forward-thinking

+ are passionate about results

+ are kind, welcoming, and helpful

COME JOIN US!

We’d love to hear from you. Please submit your resume and cover letterfor consideration. Creative positions should also share a portfolio link. 

C+C is an equal opportunity employer, and we value diversity at our company. We are committed to the principle of equal employment opportunity and to providing employees with a work environment free of discrimination and harassment. We do not discriminate on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. C+C will not tolerate discrimination or harassment based on any of these characteristics. We strive for visible and invisible diversity within our team. People of color are encouraged to apply, as are candidates who identify as people historically not treated equitably. 

We realize someone is unlikely to meet 100% of the duties for a role. We value diversity, so if much of this job description describes you, then please apply for this position.