Help Desk Technician

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About Crexi

Crexi is reimagining commercial real estate with an AI-powered platform built to deliver smarter, more efficient solutions at every stage of the deal lifecycle. From real-time data and market insights generated by Crexi Intelligence, to targeted property marketing and seamless deal management through Crexi PRO, and a transparent, time-bound bidding experience with Crexi Auction— Crexi enables users to evaluate opportunities, maximize exposure, and close with speed and confidence. To date, Crexi has facilitated over $1 trillion in transactions, 8.6 billion square feet leased, and supports a growing community of more than 2 million monthly active users. 

Crexi’s mission is to catalyze the next generation of commercial real estate through three core pillars: Access, Innovation, and Connection. Crexi’s platform democratizes CRE by providing unprecedented access to market insights and opportunities, accelerates CRE dealmaking with purpose-built technology that enhances speed and transparency; and empowers CRE professionals with a centralized platform designed for real-time collaboration and success.

About This Role:

We are seeking a customer-focused Help Desk Technician to provide tier-1 and tier-2 technical support to our organization. This role serves as the first point of contact for end-users experiencing technical issues and plays a critical role in maintaining productivity across the organization.

What You'll Do:

• Respond to and resolve tier-1 and tier-2 support requests via phone, email, and ticketing system
• Troubleshoot hardware, software, and network connectivity issues
• Provide support for Microsoft 365 applications including Outlook, Word, Excel, PowerPoint, and OneDrive
• Support MacOSX, Windows 10/11 operating systems and assist with configuration and troubleshooting
• Manage user accounts, passwords, and permissions in Jumpcloud and Azure AD
• Install, configure, and maintain desktop computers, laptops, and printers.
• Escalate complex issues to senior IT staff when necessary

Documentation and Process

• Accurately document all support interactions in the ticketing system
• Create and maintain knowledge base articles for common issues and solutions
• Follow established IT procedures and protocols
• Track and monitor ticket status to ensure timely resolution

Customer Service

• Deliver excellent customer service with patience and professionalism
• Communicate technical information clearly to non-technical users
• Set appropriate expectations regarding issue resolution timeframes
• Follow up with users to ensure issues are fully resolved

Who You Are:

• 1-3 years of experience in a help desk or technical support role
• Strong working knowledge of MacOSX and Microsoft Windows operating systems
• Experience with Microsoft 365 suite and related cloud services
• Understanding of Microsoft 0365 user and group management
• Familiarity with basic networking concepts (TCP/IP, DNS, DHCP)
• Excellent problem-solving and troubleshooting skills
• Strong written and verbal communication skills
• Ability to prioritize and manage multiple support requests simultaneously
• Customer service orientation with a positive attitude

Preferred Experience:

• Experience with remote support tools (Teamviewer, Splashtop)
• Knowledge of ITIL framework and best practices
• Experience with ticketing systems (ServiceNow, Atera, NinjaOne, etc.)
• Basic understanding of cybersecurity principles

Why Crexi?

• Full Medical, Dental, Vision Health Benefits
• Competitive Compensation Package, Base, Bonus, and Stock Options
• 401K
• Growth Opportunities and Career Development
• Gym Membership to LA Fitness Fitness
• Perks and Discounts from Perkspot

The anticipated base salary range for candidates who will work in our Playa Vista, California location is $28/hr - $32/hr. The final salary offered to a successful candidate will depend on several factors, which may include, but are not limited to, the type and length of experience applicable to the role and within the industry, education, geographic location, etc. Commercial Real Estate Exchange, Inc (“Crexi”) is a multi-state employer, and this salary range may not reflect positions that work in other states.

Crexi is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Crexi will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.