Host Supervisor

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Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

This position is responsible for overseeing the guest reception experience across assigned food and beverage outlets, ensuring exceptional service standards consistent with a 5-star luxury resort. This role leads and coordinates the hostess team, manages reservations, restaurant events and seating operations, and acts as the first point of contact to deliver a warm, professional, and personalized guest experience.

• Greet all restaurant guests, be knowledgeable about the resort and provide accurate information, creating a positive first impression.
• Oversee Open Table reservation system across multiple outlets, managing table allocations based on operational needs.
• Manage guest flow, seating arrangements, and waitlists to maximize comfort and efficiency.
• Coordinate closely with restaurant managers, service teams, and culinary staff to optimize seating, and drive revenue.
• Co-ordinate with F&B Managers to plan and execute special events, private dining, and group reservations when required.
• Handle special guest requests, VIPs, repeat guests, and guest preferences with discretion.
• Track guest feedback and share insights with management.
• Support F&B Managers with completing comp-set analysis.
• Manage par stock levels of stationary and other items across multiple venues.
• Receive incoming calls and manage email inboxes for all F&B outlets, accurately sharing information, forwarding queries to the correct department where required and making reservations for in-house restaurants.
• Supervise, train, and mentor host teams across multiple outlets within Forbes 5\* Standards.
• Support performance evaluations and onboarding of new hostesses.
• Conduct daily briefings and ensure team alignment with outlet objectives.
• Edit, design and print F&B Menus and other Restaurant media for all outlets using Canva, Microsoft Office Suite and Adobe Creative Cloud.
• Perform other restaurant and customer service-related requests for guests.
• We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job description at times, as we all do.

What You Bring

• Minimum 2 years’ hostess experience in a fine dining restaurant / 5\* luxury resort or equivalent.
• International 5\* Hotel/Resort experience in guest relations or restaurant field is preferred.
• Strong knowledge of Forbes 5\* luxury service standards and guest relations.
• Previous supervisory or lead role is preferred.
• High level of organization and attention to detail, with the ability to multitask and perform under pressure.
• Ability to effectively manage multiple tasks in a dynamic setting, while also effectively communicating product, menu, and allergy information to guests.
• Excellent Spoken and Written English.
• Expert of MS office.
• Knowledge and experience of Adobe Creative Cloud, Canva and other Design tools is highly preferred.
• Professional appearance and demeanor.
• Multilingual skills are an advantage.
• Food Handler Certification (if applicable).
• Able to learn, retain, and present product, menu and allergy information to guests.
• Knowledge of or ability to learn the restaurant point-of-sale system and reservation system.
• Excellent interpersonal communication skills, a real passion for hospitality, and you love crafting unique and memorable experiences for guests.
• This position requires a flexible schedule, must be able to work evenings, weekends, and holidays.

Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.

The hourly pay range for this role is USD $9.00-$12.00 per hour plus gratuities. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, pension, meal per shift, and many other benefits to eligible employees.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.