Institutional Account Manager

Описание вакансии

Ready to be pushed beyond what you think you’re capable of?

At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.

Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.

While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.

As an Institutional Account Manager, you’ll join a dynamic, collaborative team of passionate professionals whose performance is critical to Coinbase achieving its mission. You will serve as a subject matter expert for Coinbase’s institutional suite of products, providing world-class service and support to our most valued institutional clients. Diligent, customer focused, and with a bias towards action, you will play a crucial role in the success of the Sales, Trading and Prime organization as we help build the crypto economy.

What you’ll be doing (ie. job duties):

• As an Account Manager, you will be responsible for supporting some of Coinbase Institutional’s highest priority clients and working on initiatives to deliver an excellent client experience.
• You will partner with Senior Account Managers and Management to help support large and complex relationships across client segments including asset managers, banks, corporates and more.
• Understand complex, multi-product client workflows and strategies to ensure that our institutional clients are integrated appropriately and use our product suite efficiently with a focus on Coinbase Prime.
• This role will involve you working closely with cross functional partners including Sales, Trading, Legal, Compliance and Operations to onboard clients  and ensure they are supported across our full institutional product suite.
• You’ll provide a best in class experience for our clients through effective stakeholder management, conclusive prioritization and efficient execution across initiatives.
• Effectively triage, manage and prioritize incoming client requests. Handle requests through to resolution with limited support, including delegating across teams of subject matter specialists.
• Facilitate product demo calls, serving as subject matter specialist on product features in partnership with Sales.
• Distill client feedback to internal teams including Operations, Engineering and Product when surfacing feature requests and manage client expectations.
• Manage client related and team projects diligently and efficiently driving towards results that deliver on the client experience and efficiency.

What we look for in you (ie. job requirements):

• 4+ years of experience in the institutional client relationship space.
• Exceptional verbal and written communication skills with a focus on influencing outcomes.
• Ability to foster trusted and lasting relationships with clients and internal stakeholders to deliver results.
• Understanding of risks across key functions and workflow to identify issues and concerns.
• Organized and independent working style to enable you to manage your book of clients effectively.
• Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality

Nice to haves:

• Digital Assets experience & knowledge.
• Prior Prime Brokerage experience.
• Professional fluency in Mandarin is desired.

Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation mayalso include equity and bonus eligibility and benefits (including medical, dental, and vision).

Annual base salary range (excluding equity and bonus):

$178,700—$178,700 SGD

Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.

Commitment to Equal Opportunity

Coinbase is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.  For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodationsat]coinbase.com to let us know the nature of your request and your contact information.   For quick access to screen reading technology compatible with this site[click here to download a free compatible screen reader(free step by step tutorial can be found here).

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.

AI Disclosure

For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.

For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.

*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com