IT Support Engineer

Описание вакансии

About Altruist

Altruist is transforming the multi-trillion dollar wealth management industry by building an AI platform for wealth professionals. We partner with financial advisors nationwide, empowering them to grow, optimize time and resources, and deliver superior outcomes for their clients.

We're looking for exceptional talent to help us achieve our mission of making financial advice better, more affordable, and accessible to all. If you're passionate about challenging the status quo and want to do the most important work of your life, we'd love to meet you!

But first, our values

Kindness - Kindness doesn’t just equal niceness. We listen to understand. We embrace, and encourage healthy debate and diverse perspectives. We approach conflict openly, honestly, and respectfully.

Brilliance - Humility is the skill we’re most proud of and possessing a growth mindset is always top of mind. We take ownership in everything we touch; regularly using our unique superpowers to reach a common goal as a team. We succeed and fail as one.

Grit - When challenges arise, we stay laser focused on achieving our mission and finding a way forward, even when it’s hard. We are nimble and maintain a sense of urgency, swiftly adapting to change and overcoming obstacles.

Altruist is entering an exciting phase, and we're looking for our first Dallas office IT hire! This person will work on-site from our Dallas, Texas office. You should apply to this role if you’re passionate about helping others and are energized by the prospect of building out processes and policies that will allow us to scale well as we cross our 250-employee headcount mark while supporting our current Altruist employees both virtually and on-site. Please note: this role will have some hybrid flexibility, but will primarily need to be in the office for hands-on support.

What you’ll do

• Set up workstations with a computer and network connectivity.
• Audit systems, assess results, and remediate security, performance, and compliance issues.
• Ensure the security and privacy of networks and computer systems.
• Monitor performance of all IT systems;
• Design, develop, implement, and coordinate systems, policies, and procedures.
• Maintain licenses and upgrade schedules.
• Administer user login and email accounts.
• Ensure security of data, network access, and backup systems.
• Set up and administration of video and audio conference equipment;
• Install, configure, and maintain computer hardware, software, and peripheral devices.
• Provide end-user training and schedule intermittent training sessions for the IT team.
• Preserve assets, information security, and control structures.
• Configure, install, upgrade, and support laptops, desktop computers, and monitors.
• Set up and administration of VPN and internal access hardware and software.

What you’ll bring

• Minimum of 3-5 years of experience.
• Experience with internet security and data governance.
• Experience in network management with an understanding of TCP/IP protocols and LAN/WAN configuration, and help desk support.
• Strong knowledge of Google Suite, Office 365, Okta, AWS, Zoom, and Active Directory
• Experience with device endpoint management: Jamf, VSA, MS Intune
• Preferred experience with Windows and pc endpoints.
• Experience with API knowledge to integrate IT systems, streamline automation, and enhance support efficiency.
• Designs and implements automation solutions using N8N/Okta Workflows (or comparable AI workflow platforms) and custom AI agent development.
• Hands-on experience with computer networks, network administration, and network installation;
• Strong knowledge of Meraki network management is preferred
• Thorough knowledge of information technology, computer systems, applications, and networking.
• A/V experience preferred to assist with live in-person events and conference room troubleshooting.
• Strong communication, interpersonal, organizational, and coordination skills.
• Ability to lift 50lbs or more

Dallas, TX salary range

$90,000—$125,000 USD

What we bring

Attracting and retaining top-tier talent is a priority. We are proud of the culture we’ve built and are cognizant of the ever-changing professional landscape. Our dynamic offering of perks and benefits are tailored for you to feel your best while doing your best.

• A hybrid work schedule for most positions to promote strong, in-person collaboration.
• Stunning, amenity-filled office spaces in Culver City, CA, San Francisco, CA, and Dallas, TX. Our offices are intentionally designed for comfort, collaboration, and productivity.
• Competitive pay and equity for eligible positions.
• Premium healthcare, dental, and vision insurance plans (HMO and PPO).
• 401k savings plan with a 4% match and immediate vesting.
• 16 week paid parental leave.
• Professional growth and development opportunities including an employee mobility program and an annual L&D budget allocation for each employee.
• Company perks program (includes discounts on pet insurance, fitness, cell phone plans, and travel, etc.).
• Financial guidance program (includes counseling on navigating debt, tracking personal spend, saving and planning goals, home-purchasing preparedness, etc.).
• One month work from anywhere policy (with the exception of a few countries).

Total compensation includes a competitive benefits package, along with equity in the form of Stock Options (ISOs) for eligible roles. For salaried positions, a salary offer will be determined by a number of factors including experience, skill level, internal pay equity, geographic location, and other relevant business considerations. We review all employee pay and compensation programs regularly to ensure fair, equitable, and competitive pay. At Altruist, we are committed to providing fair, equitable, and competitive compensation by leveraging market data to inform our pay bands. Base salaries will be reviewed at regular intervals throughout the year, typically in conjunction with performance review cycles. By evaluating compensation on a regular basis, we are able to reward high performance and ensure all employees have opportunities for growth.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Altruist we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.