IT Support Manager

Описание вакансии

Full‑Time, Salaried | 100% On‑Site

The IT Support Manager at The Mather Tysons is a critical, highly visible leadership role supporting technology across a 24/7 luxury senior living community. This full‑time, salaried, 100% in‑person position is ideal for a hands‑on IT professional who thrives in a service‑oriented, resident‑facing environment and enjoys being the trusted go‑to for technology support—no matter how big or small the request.

Located at The Mather Tysons, an award‑winning leader in wellness and redefining what senior living can be, this role sits at the intersection of hospitality, technology, and community life. The IT Support Manager ensures residents feel confident and supported using technology—from smart apartment and smart building features, AV needs, IPTV, and digital signage, to staying up to date on evolving technology platforms. The role also supports new team member IT setup and partners closely with department leaders to ensure seamless operations across the community.

Working in coordination with Mather HQ Information Technology, the IT Support Manager oversees local IT operations and directly supervises one IT team member, ensuring consistent, high‑quality technology support throughout the building. Given the 24/7 nature of the community, flexibility is essential, with availability needed for weeknights, weekends, and holidays as necessary to ensure uninterrupted technology operations.

This is a hands‑on, relationship‑driven role within a luxury setting—perfect for someone who values collaboration, responsiveness, and delivering exceptional service in a dynamic environment.

ESSENTIAL FUNCTIONS

• Manage local IT department operations, including coordinating end-user support, scheduled maintenance, system administration, technology training, and performance evaluation.
• Support the community IPTV and Digital Signage solution providing end user training and support.
• Assist Mather HQ IT with the management and administration of the network and telecommunications infrastructure.
• Lead information security awareness and training initiatives to educate workforce members about information security risks.
• Manage and maintain local vendor relationships.
• Suggest hardware and software upgrades, changes, and additions, as appropriate, to improve operations, consistency, and budgetary success.
• Assess need for system reconfigurations based on feedforward from end user requests and make recommendations.
• Establish and maintain regular written and in-person communications with The Mather Tysons management, department heads, and end users regarding pertinent IT activities.
• Coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
• Manage daily moves, adds, and changes of end user technology.
• Available for after-hours support as needed.

QUALIFICATIONS AND SKILLS

Required:

• BA degree in Computer Science or equivalent experience
• Strong PC hardware and software skills

Preferred:

• Certifications MCSE or MCDST

Benefits

Mather offers a competitive benefits package.\*

Team members are eligible for:

• A generous paid time off (PTO) program including vacation days/personal days, sick days, and holidays. This is an “earn-as-you-go” plan that rolls over year to year, offering long- and short-term flexibility.
• A 401(k) program with per pay-period employer match and annual employer contribution (available to those age 21 or better)
• Convenient, subsidized parking (or public transportation for certain locations)
• Wellness Spending Account: up to $300 available annually for Wellness related expenses such as gym memberships, financial planning, etc.

Benefits-eligible team members can take advantage of:

• Medical, dental, and vision plans
• Paid Parental Leave
• Adoption Assistance Reimbursement
• Tuition reimbursement for continuing education
• Extended illness benefits
• Employee wellness programs
• Short- and long-term disability insurance
• Life insurance is available to benefit eligible team members.

\*Benefits are subject to change without notice. Benefits details dependent on employment status.

About The Mather:

The Mather is a Life Plan Community in Tysons, Virginia, for those 62 and better that defies expectations of what senior living is supposed to be. More than a luxury residence, The Mather is in an enviable walkable, urban neighborhood, close to the Metro and all the DC area has to offer. Opened in March 2024, The Mather includes 293 independent living apartment homes, as well as assisted living, memory support, and skilled nursing, along with multiple restaurants, a fitness center, art studio, gardens and more.

The Mather is located at 7929 Westpark Drive, Tysons.

About Mather

Based in Evanston, Illinois, Mather is a unique, non-denominational, not-for-profit organization founded in 1941. Dedicated to developing and implementing Ways to Age WellSM, we create programs, places, and residences for today’s young-at-heart older adults. Mather has received a national certification as a Great Place to Work®, and has been selected as a Nation’s Best and Brightest in Wellness Award recipient four years in a row.

Mather is an equal opportunity/affirmative action employer committed to an inclusive workforce. Candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.