IT Support Specialist (m/f/d)

Описание вакансии

Join the team rewriting the rules in private markets.

Moonfare delivers what few others can: the highly sought-after funds and hidden-gem investments that go beyond what most private banks offer. Every opportunity is subjected to a ruthless vetting process; the bar is unforgivingly high. The result? Institutional-quality portfolios for investors who demand more.

Our team combines finance veterans with talent from tech, consulting, law and industries you’d never expect. Headquartered in Berlin, we operate from eight offices across Europe, the US and Asia.

If you're ready to build what's next in private markets, let's talk.

IT Support Specialist (m/f/d)

Join Moonfare as we continue to transform the global Private Equity investment landscape. We’re looking for a service-oriented IT Support Specialist to support our internal IT function, execute scalable processes, and drive operational excellence across our business. This is an opportunity to support our IT infrastructure, collaborate across departments and locations, and help shape the future of our technology operations.

You will:

• Assist in maintaining Moonfare’s IT infrastructure across current and future office locations, acting as a “hands-on” specialist for technical issues.
• Staff the internal IT Support team, acting as the primary point of contact for colleagues across multiple time zones to troubleshoot hardware, software, and connectivity issues.
• Execute the onboarding and offboarding process, ensuring new "Moonfarians" have their hardware, accounts, and access rights ready on Day 1.
• Manage the physical and digital inventory of IT assets (Mac/Windows), handling procurement logistics, distribution, and repairs.
• Administer user access and identity via our SSO and IdP solutions, ensuring strict adherence to security policies and data protection standards.
• Support the management of our workplace tools (Google Workspace, Slack, Zoom, Atlassian), troubleshooting user issues and configuring settings.
• Create and update internal knowledge base articles and "How-to" guides to empower employees and increase self-service efficiency.
• Manage our suite of workplace applications and tools, both internal and third party, assessing and implementing new solutions that scale with the business
• Oversee all IT hardware assets, from procurement to distribution, ensuring smooth day-to-day operations

The next Moonfarian:

• A proven track record in an IT Support, Service Desk, or System Administrator role.
• Strong hands-on troubleshooting skills for macOS (primary) and Windows environments.
• Proven track record of working in a ticket-based support environment (e.g., Jira Service Management), with a focus on SLA adherence and user satisfaction.
• Hands-on experience using MDM solutions (Jamf Pro and Microsoft Intune) for device deployment and inventory management.
• Competent in administering Google Workspace and supporting common startup tools (Slack, Zoom).
• Familiarity with Jira and Confluence from an agent/admin perspective (managing projects, permissions, and workflows is a plus).
• Familiarity with basic office network troubleshooting (WiFi, LAN, VPN, Video Conferencing hardware).
• Strong understanding of security best practices (MFA, password hygiene, phishing awareness).
• Basic ability to develop Bash/PowerShell scripts and a strong willingness to automate.
• Excellent verbal and written English skills; you are able to explain technical concepts to non-technical stakeholders with empathy.

If you feel you do not meet all of the requirements, we still encourage you to apply!

Our Values:

• Our clients come first, Moonfare comes second, and we prioritise ourselves third - Client-Centric Focus. Putting clients first means creating value for them is essential. Placing Moonfare second signifies that our individual professional future at Moonfare depends on the company's commercial success. Prioritising ourselves third reflects our humility in putting clients and Moonfare before personal interests.
• We pursue excellence and honor our promises - Commitment to Excellence. We hold ourselves to the highest standards, taking responsibility for our failures, and celebrating our successes. We commit to deadlines and stick to them and we learn from our mistakes.
• We are here to win and to celebrate our collective achievements - Win together. We are mission-focused and think and act like owners. We exemplify the attitude we expect and each of us commits to do what it takes to succeed.
• We foster personal growth but each of us earns our place as a Moonfarian through merit - Growth and Merit. We hire, retain, and develop exceptional people and invest in empowering them to excel. We must all earn our place at the table every day.

Apply now!