Junior Customer Support

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Junior Customer Support

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Imagine a future where everyone has instant, low-cost access to intelligence. We’re building a fully featured European AI cloud - with everything one needs to train, experiment with, and deploy AI models. In addition, our GPUs run on 100% renewable energy.

We’re ambitious, curious, and gutsy doers. We practice a low hierarchy across the company and high morale in our teams. We’ve already achieved a lot, yet we’re only getting started. Now it’s your chance to join the ride. We offer more than just the job - we offer a career-defining opportunity to be part of building something big! Join Verda while it’s still being built - not once it’s finished.

WHY VERDA

\* Cash + equity compensation along with various fringe benefits (e.g., healthcare, lunch, wellbeing, etc.).

\* Profitable operations with rapid, sustained growth.

\* 31 nationalities, with 6 different ones on the management team.

\* An opportunity with make a clear impact and work alongside world-class engineers, researchers, and partners across the global AI ecosystem.

PRACTICALITIES

\* Work mode: On-site. This role requires presence in our Helsinki office 5 days per week. Don’t worry - you won’t be alone or hangry there. (We keep a stocked fridge…)

\* This role follows a rotational shift pattern to ensure 24/7 coverage for our international markets.

\* Level of expertise: Entry-level.

\* Employment type: Full-time and permanent.

ABOUT THE ROLE

As a Junior Customer Support, you'll be at the forefront of our customer experience, directly impacting how enterprises and developers interact with cutting-edge AI cloud services.

In this position, you'll work closely with engineering, product, and sales teams while receiving support from senior team members. You'll tackle real challenges from day one, from troubleshooting account issues to complex AI workload deployments and helping customers optimize their cloud infrastructure. As we scale rapidly, you'll have the opportunity to build processes, influence product decisions, and potentially grow into full-time roles.

YOUR RESPONSIBILITIES

\* Respond to customer inquiries via multiple channels (ticketing system, slack, etc.)

\* Guide customers through account setup, billing questions, and service configurations

\* Troubleshoot basic connectivity and access issues for services

\* Document customer interactions and maintain accurate case records

\* Escalate complex technical issues to appropriate teams

\* Monitor status dashboards and communicate service disruptions to customers

YOUR KEY COMPETENCIES

The ideal candidate is self-motivated, curious about emerging AI Cloud technologies, and thrives in ambiguous situations where fast problem-solving is essential. You'll need to balance independence with knowing when to seek guidance, making this perfect for someone ready to accelerate their career in the AI/cloud space.

\* Previous customer support experience

\* Basic understanding of cloud operations

\* Linux / CLI familiarity

\* Problem-solving mindset with attention to detail

\* Ability to explain technical concepts to non-technical users

\* Excellent written and verbal communication skills in English

NICE TO HAVE

\* Technical experience working with Cloud services (AWS, GCP, etc.)

\* Basic knowledge of virtualization concepts & GPUs

\* Additional language skills (French, Spanish, German, etc.)

\* Knowledge of AI tools and platforms

WHAT'S NEXT

We're building fast and this role needs the right person behind it. There's no artificial deadline, but when we find who we're looking for, we move. If this sounds like your next move, apply now.