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Manager, Creator Support - Affiliate
Оценка ИИShopMy — это компания-единорог с отличным финансированием и современным стеком. Вакансия предлагает отличный пакет бенефитов, включая опционы, и возможность реально влиять на продукт в роли индивидуального контрибьютора.
Сложность вакансии
Оценка ИИРоль требует глубоких знаний в области партнерского маркетинга (affiliate networks) и опыта работы на стыке поддержки и разработки продукта. Основная сложность заключается в необходимости самостоятельно выстраивать процессы в быстрорастущем стартапе.
Анализ зарплаты
Оценка ИИЗарплата для данной позиции в США в сфере SaaS обычно находится в диапазоне $90k-$130k. Учитывая статус единорога и удаленный формат, предложение компании, скорее всего, соответствует верхним границам рынка, дополняясь значительным пакетом опционов.
Сопроводительное письмо
I am writing to express my strong interest in the Manager, Creator Support (Affiliate) position at ShopMy. With over four years of experience in technical support and a deep understanding of affiliate network ecosystems, I am confident in my ability to drive resolution for complex issues and enhance the support experience for your brand partners. My background in troubleshooting high-impact affiliate problems and collaborating closely with product teams aligns perfectly with ShopMy’s mission to scale human-led curation.
In my previous roles, I have successfully identified root causes for recurring technical issues and translated them into actionable product improvements. I thrive in fast-paced, high-growth environments and enjoy the challenge of turning ambiguity into structured workflows. I am particularly excited about ShopMy’s recent unicorn status and the opportunity to contribute to a platform that is redefining digital marketing through authentic creator partnerships. I look forward to the possibility of bringing my expertise in affiliate tooling and process optimization to your Product Support team.
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Описание вакансии
Join ShopMy – Powering the Future of Digital Marketing
ShopMy is revolutionizing the future of e-commerce by building the infrastructure for human-led curation at scale.
ShopMy enables brands to launch and scale high-impact, performance-driven creator programs, while empowering the most influential creators to monetize their influence and partner directly with the brands they love. Through this operating system, ShopMy powers consumers to discover and buy the world's best products through premium brands, culture-driving tastemakers, and authentic human curation.
ShopMy recently became a unicorn, raising at a $1.5B valuation with backing from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures. If you’re excited to help shape the future of curated commerce at the intersection of technology, culture, and taste, we’d love to meet you.
We are seeking a Manager, Creator Support (Affiliate) to join our Product team, where you will help deliver an exceptional support experience for the brands who use ShopMy.
In this Individual Contributor role, you will act as a domain owner for Affiliate Support, driving resolution of complex issues, improving support workflows, and partnering closely with Product and Engineering to improve the affiliate experience at scale. This role is ideal for someone with strong affiliate network expertise who thrives in ambiguity, takes ownership of outcomes, and wants to influence how support and product evolve together.
Your Impact In The Role:
- Own resolution of complex, high-impact inbound support issues related to affiliate networks
- Act as an escalation point for affiliate-related issues, applying judgment to balance speed, accuracy, and customer impact
- Identify root causes of recurring affiliate issues and partner with Product and Engineering to drive durable fixes
- Define and improve support workflows, escalation standards, and documentation within the affiliate support domain
- Surface trends, risks, and customer insights through structured documentation and reporting
- Lead high-impact initiatives to reduce inbound volume and improve self-service
- Partner cross-functionally to inform product decisions, roadmap prioritization, and tooling improvements
- Contribute to broader Product Support initiatives that improve efficiency, quality, and scale
You Are Energized By:
- Owning complex problems end-to-end and driving them to resolution
- Acting as a trusted partner to Product and Engineering teams
- Improving systems and processes, not just handling individual tickets
- Translating technical affiliate concepts into clear, actionable guidance for brands
Working in fast-moving environments where priorities evolve
What We Are Looking For:
- Bachelor’s Degree or equivalent experience.
- 3–5 years of experience in customer support, product operations, technical support, or a related role
- Demonstrated experience supporting or working with affiliate networks and related tooling
- Strong troubleshooting skills with the ability to assess impact and risk
- Proven ability to operate independently and own a defined support domain or initiative
- Excellent written and verbal communication skills, including cross-functional documentation
- Comfort partnering with Product and Engineering on complex or ambiguous issues
- Strong organizational skills and ability to manage competing priorities effectively
Bonus Points:
- Experience working in a startup or high-growth SaaS environment.
- Familiarity with customer support tools (Zendesk, Intercom, Jira).
- Knowledge of the creator economy, affiliate marketing, or e-commerce platforms.
- Ability to prioritize and execute effectively under tight deadlines.
The provided salary range is base salary, exclusive of bonus potential or commission and is a good faith estimate of cash compensation. ShopMy is flexible pending candidate's experience and how our business needs evolve throughout the search. Every employee of ShopMy receives equity on top of cash compensation!
ShopMy offers a bundle of benefits on top of being a great place to work.
Our teammates are provided benefits such as:
- Medical & Dental Coverage at 70%
- Equity in ShopMy
- Flexible PTO
- 14 weeks of parental leave
- Wellness & Social Stipend
- Technology Stipend
- Learning & Development Stipend
- 401k program (3% automated contribution from ShopMy!)
- Wellhub Membership
- Company retreats
- Opportunity to monetize your influence- all employees build out a ShopMy page!
- Birthday PTO
Создайте идеальное резюме с помощью ИИ-агента
Навыки
- Affiliate Marketing
- Zendesk
- Intercom
- Jira
- Technical Support
- Product Operations
- SaaS
- E-commerce
- Troubleshooting
Возможные вопросы на собеседовании
Проверка технической экспертизы в основной области работы.
Расскажите о самом сложном техническом инциденте, связанном с партнерскими сетями, который вы решали. Как вы определили первопричину?
Оценка способности кандидата влиять на продукт через фидбек от пользователей.
Как вы приоритизируете запросы на изменение продукта, поступающие от службы поддержки, при общении с командой разработки?
Проверка навыков оптимизации процессов.
Опишите случай, когда вы внедрили новый рабочий процесс или документацию, которая значительно сократила количество входящих тикетов.
Оценка умения работать в условиях неопределенности, характерных для стартапов.
Как вы справляетесь с ситуацией, когда приоритеты компании резко меняются, а у вас есть незавершенные долгосрочные проекты в области поддержки?
Проверка коммуникативных навыков при работе с брендами.
Как вы объясняете сложные технические аспекты работы партнерских ссылок клиенту, который не обладает техническим бэкграундом?
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