Manager, Global Operations Center (GOC)

Описание вакансии

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About the Team

The Global Safety and Security team advances DoorDash through the protection of people, property, operations, brand, and reputation. We manage safety and security risk and provide value across the business through technology, and a people-first approach. Our team strives to always be in front and there for our people anytime, anywhere.

About the Role

We’re hiring a Manager, Global Operations Center (GOC) to help strengthen the operational integrity, capability, and continuous improvement of DoorDash’s 24/7 Global Operations Center. Reporting to the Head of Crisis Management, you will help ensure effective incident response, consistent execution, and scalable performance across a global, always-on operation. In this role, you act as a force multiplier across operations, training, reporting, and incident response - helping translate global security strategy into reliable, high-performing day-to-day execution. You will also own and evolve the platforms, tools, and processes that enable efficiency, reliability, and speed at scale, forming the backbone of an increasingly AI-enabled, data-driven resilience capability. This role will report into the Head of Global Safety and Security Operations.

You are excited about this opportunity because you will…

• Support 24/7 GOC Operations: Help ensure seamless, around-the-clock readiness for threat detection, risk assessment, and incident response across all shifts.
• Enable Incident Management Excellence: Support escalation frameworks and response quality for P0 and high-complexity incidents in close partnership with Risk Intelligence.
• Own Metrics, Reporting, and Improvement: Define success metrics, monitor service health, and drive continuous improvement in operational performance.
• Drive Efficiency and Automation: Identify, streamline, and automate high-volume or repetitive work to reduce analyst load and improve response speed.
• Lead Training and Capability Development: Build and maintain training programs, exercises, and assessments that continuously strengthen analyst and team lead capability.
• Strengthen Standards and SOPs: Partner with leadership to develop, maintain, and enforce SOPs, escalation models, and quality standards.
• Lead Strategic and Special Projects: Own initiatives such as tooling improvements, KPI dashboards, audits, and operational optimization from concept through delivery.
• Model Leadership Under Pressure: Demonstrate accountability, structured problem-solving, and calm execution during periods of elevated operational tempo.

We are excited about you because you bring…

• Operational and Crisis Management Experience: 5+ years of experience in operations, crisis management, security operations, or service delivery within high-tempo or 24/7 environments.
• Bias to Action: A proven ability to act with urgency, anticipate challenges, and implement practical solutions that drive measurable improvement.
• Leadership and People Enablement: Experience supporting or leading teams, coaching performance, and driving engagement in operational settings.
• Training and Program Execution Skills: Capability to design, deliver, and evaluate training programs, exercises, and continuous learning initiatives.
• Data-Driven Mindset: Strong comfort working with KPIs, dashboards, trend analysis, and performance improvement metrics.
• Cross-Functional Collaboration: Ability to partner effectively across technical and non-technical teams in complex organizations.
• Composure and Judgment: Calm, structured decision-making in time-sensitive or ambiguous operational scenarios.
• Education and Experience: Bachelor’s degree in a related field or equivalent professional or military experience.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$112,200—$165,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.