Manager, Listing Partner

Описание вакансии

About the Role

The Listing Partner Manager leads a team of licensed Listing Partners (LPs) who serve as the single point of contact for buyers' agents from offer through close on Opendoor-owned resale homes.

You'll be responsible for hitting market-level sales and experience targets by coaching LPs on negotiation, pipeline management, and escalation discipline, while partnering cross-functionally with Pricing, Homes, Title & Escrow, Brokerage, and Product/Tooling to remove friction from the resale process.

• You will build the Miami LP team, its culture, and its operating systems from the ground up — there is no existing playbook to inherit, only one to create.
• This role operates in a fast-moving environment where product, tooling, and policy regularly evolve. The LPM is expected to be a stabilizing force for their team, not a passive recipient of change.

If you thrive in a metrics-driven, high-volume environment, love coaching sales talent, are energized by building from scratch, and are excited to shape the future of Opendoor's resale business — this role is for you.

What You'll Do

Team Leadership & Performance

• Lead, coach, and develop a team of Listing Partners to deliver against a balanced scorecard with defined targets: Conversion ≥70%, Fallthrough ≤18%, Pend-to-Close ≤30 days, Title Attach ≥93%, Armadillo Paid ≥20%, SLA Adherence ≥95%, Net Proceeds vs RTP, and CSAT.
• Run regular 1:1s, call reviews, and file audits to provide clear, actionable feedback and document strengths and development areas.
• Own performance management for your team (goal setting, calibration inputs, performance reviews, and, when necessary, formal performance plans).

• Use AI-generated call scores and conversation analytics (Gumloop Call Scoring) as structured inputs to coaching — moving from reactive file review to proactive, data-driven development conversations.

Operational Excellence

• Ensure LPs consistently follow the Resale playbook, including accurate CITY/CRM hygiene, use of TC workflows, escalation pathways, and coverage processes.
• Monitor dashboards and scorecards to proactively identify risk (aging pendings, high BRN spend, SLA misses, fallthrough risk) and drive corrective action.
• Create and maintain lightweight operating rhythms (team meetings, WBRs/MBRs, leaderboards, audits) that keep the team focused on the right priorities.
• Drive adoption of Opendoor's attach programs — Title, Armadillo, and Lower Mortgage — coaching LPs on offer-entry procedures and buyer activation messaging to hit target attach rates.

• Serve as the LP team's voice in the CRM migration (Zendesk is sunsetting): evaluate the replacement against LP workflow needs, communicate the transition clearly, and drive adoption without performance disruption.
• Proactively identify workflows where AI or automation can reduce LP handle time, improve consistency, or surface risk earlier — partnering with Tooling/Product to pilot and scale them.
• Lead your team through change without losing performance cadence— whether that's a CRM migration, a new AI workflow rollout, a Pricing policy shift, or a product change mid-quarter. Translate ambiguity into clear next actions before your team has to ask.

Coaching on Negotiation & Escalations

• Act as a go-to escalation point for complex negotiations (multi-offer scenarios, low appraisals, LRRs, BRN edge cases, legal/reputation-sensitive issues).
• Coach LPs on framing offers and counters to balance conversion, margin, and agent experience; setting clear expectations with buyers' agents on timelines, repairs, and constraints; and when/how to escalate to Pricing, Homes, Title, or leadership with a clear recommendation.

Cross-Functional Partnership

• Partner closely with Pricing, Homes, T&E, Brokerage, CX, and Tooling/Product to surface recurring issues and data-backed opportunities to improve workflows and policies.
• Pilot new processes (e.g., TC model, countering tools, attach programs) and drive adoption across your team.
• Represent the LP perspective in cross-functional forums, bringing crisp examples and data from your team.

People, Culture & Licensing

• Hire, onboard, and ramp new LPs, including 30/60/90 plans, shadowing, and certification on key workflows — including two consecutive LP classes (April + May) requiring you to run structured training programs while maintaining pipeline oversight.
• Foster a high-accountability, high-support culture that celebrates wins, learns quickly from misses, and embraces change.
• Partner with Brokerage/licensing teams to ensure your direct reports remain in good standing and compliant with licensing, MLS participation, and brokerage policy.

• Build the Miami LP office culture from scratch: establish team norms, escalation rhythms, call standards, and in-office identity — then bridge those consistently to the existing Phoenix in-office team.

Who You Are

• Sales-driven and results-oriented. Energized by hitting and exceeding targets; able to translate portfolio-level goals into daily actions for your team.
• Coaching-focused leader. You enjoy being on the floor with your team — listening to calls, reviewing files, and giving specific, timely feedback.
• Operationally disciplined. You use data and operating rhythms to keep a complex book of work under control.
• Calm in complexity. You handle escalations and change with composure, bringing structure, judgment, and clear communication to ambiguous situations.
• Collaborative and low-ego. You work well with peers and cross-functional partners, comfortable both advocating for your team and holding them to a high bar.

• Comfortable operating in ambiguity. You set direction and hold your team accountable even when policies, tools, or priorities are actively shifting. You don't wait for perfect information to make a call.
• Builder mentality. You are energized by creating something from nothing — whether that's a team culture, an operating rhythm, or an AI-powered workflow. You don't need an existing playbook to get started.

What You'll Bring

Experience

• 3–5+ years in residential real estate, sales, or transaction management, with meaningful time in a high-volume, metrics-driven environment.
• 1–3+ years of people management experience leading sales or account-management teams.
• Demonstrated experience managing teams through organizational or systems change — including communicating the 'why,' addressing resistance, and maintaining accountability during transitions.

Licensing

• Active, unrestricted real estate salesperson or broker license in at least one U.S. state (or ability to obtain within a defined timeline).
• Comfort operating within brokerage, MLS, and state regulatory requirements.

Skills

• Proven ability to coach on negotiation, pipeline discipline, and customer/agent communication.
• Excellent written and verbal communication.

• Strong analytical skills: ability to diagnose performance root causes across a multi-metric scorecard; comfortable building and reading dashboards in tools like QuickSight or equivalent BI platforms.
• AI fluency: demonstrated comfort using AI-powered sales tools — call scoring, workflow automation, offer-entry bots. Experience building or refining AI workflows for a sales team is a plus.

Work Style

• Comfortable working in-office where required and flexing to support peak periods, including occasional evenings/weekends.
• Bias toward action, ownership, and continuous improvement.

• Skilled at building consistency across in-office and distributed sub-teams; comfortable holding a high bar for both groups without creating a two-tier culture.

At Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth, stability, and community. It's how families put down roots, how neighborhoods strengthen, how the future gets built. We're building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We’ve built an end-to-end online experience that has already helped thousands of people and we’re just getting started.