Manager - Technical Support

I am writing to express my strong interest in the Technical Support Manager position at Granicus India. With a solid background in managing 24/7/365 support operations across multiple channels including phone, chat, and email, I am confident in my ability to lead your team toward achieving exceptional customer experience goals. My experience aligns perfectly with your requirement for a leader who can partner effectively with product and engineering teams to resolve complex customer issues.

Throughout my career, I have successfully implemented ITIL best practices and leveraged tools like Jira and Salesforce to streamline support workflows and improve response times. I am particularly drawn to Granicus's commitment to strategic initiatives and world-class service. I am eager to bring my expertise in cloud environments and team leadership to your remote-first organization and contribute to the continued success of your support department.