NJ Outbound Supervisor

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Job Description: Fulfillment Center Outbound Supervisor

Outerspace is a new type of Ops Center. We come from the brand side and have built and led operations for companies like Steve Madden, Prada and Nice Laundry. We leverage the latest technology to support our high growth brands and their daily operations. Outerspace provides a number of services including, but not limited to, warehousing and fulfillment, customization and light manufacturing, and product photography.

We are seeking a highly motivated and dedicated Fulfillment Center Outbound Supervisor to join the team. The Warehouse Outbound Supervisor is responsible for leading fast-paced e-commerce and 3PL outbound operations, ensuring high-volume orders are picked, packed, and shipped accurately and on time. This role supervises outbound teams, manages labor against daily order spikes, and drives performance in a deadline-driven fulfillment environment. A successful candidate is someone who is driven, determined and committed to a high level of operational excellence and customer satisfaction. They are collaborative, demonstrate strong communication skills, and are detail oriented.

Reports to: Operations Sr. Manager

Responsibilities:

• Supervise and lead a team of warehouse associates responsible for outbound order fulfillment (picking, packing, shipping).
• Monitor daily workflow and assign tasks to ensure timely and accurate processing of e-commerce orders.
• Ensure compliance with company policies and standard operating procedures (SOPs) related to outbound operations.
• Provide hands-on support during peak periods and resolve issues related to inventory, order discrepancies, or shipping delays.
• Track team productivity and quality metrics, identifying areas for improvement and implementing corrective actions.
• Monitor KPIs such as order accuracy, units per hour (UPH), on-time shipment, and labor productivity
• Adjust labor and workflows in real time based on order volume, carrier cutoffs, and SLA requirements
• Communicate effectively with cross-functional teams including Inventory Control, Inbound, Customer Service, and Transportation.
• Identify bottlenecks and implement process improvements to increase speed and accuracy
• Handle escalations related to missed cutoffs, order discrepancies, or carrier delays, supporting management as needed.
• Perform other general warehouse duties as needed

Safety:

• Ensure work areas are safe to operate in
• Daily safety walks, callouts, and observations
• Coach on poor safety behaviors and encouraging good safety practices
• Maintain cleanliness and housekeeping of work areas
• Comply with all OSHA and warehouse safety rules and guidelines

People Management:

• Communicate and engage with teammates, team leads, and managers daily
• Training, coaching and mentoring associates
• Maintain daily attendance of associates, including timeclock adherence
• Ensure associate compliance with all company rules, policies and guidelines
• Resolving and mediating conflicts or interpersonal issues within teams, and escalating complex issues to management as needed

Qualifications and Education Requirements:

• High school diploma or GED required; associate or bachelor’s degree in supply chain, logistics, or a related field preferred.
• 2–5 years of warehouse or fulfillment center experience, with at least 1 year in a supervisory role
• Strong knowledge of outbound logistics, order fulfillment, and shipping processes
• Familiarity with warehouse management systems (WMS), RF scanners, handheld android devices
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to work in a fast-paced environment with a sense of urgency and attention to detail.
• Comfortable with physical demands including standing, walking, and lifting up to 50 lbs.
• Ability to work flexible hours, including weekends and holidays, as needed
• Proficient with technology and software, such as Google Suite, Microsoft Office, Slack
• Bilingual (English, Spanish), strongly preferred

Compensation Range: $65,000-$75,000 DOE

Benefits:

• Paid Time Off
• Paid Holidays
• Insurance (medical, dental, vision)
• HSA & FSA
• 401(K) matching
• and more!