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PwD Exclusive - Responsible Gaming Support Analyst
Оценка ИИОтличное предложение от глобальной компании с сильным брендом работодателя. Привлекательный пакет льгот, включая медицинскую страховку, бонусы и возможности для обучения через Udemy.
Сложность вакансии
Оценка ИИРоль требует высокой концентрации внимания и психологической устойчивости при работе с чувствительным контентом. Необходим опыт в регулируемых отраслях и продвинутый уровень английского языка.
Анализ зарплаты
Оценка ИИЗарплата для данной позиции в Сан-Паулу обычно соответствует рыночному уровню для специалистов бэк-офиса в финтехе и гейминге. Учитывая требования к английскому языку и специфику iGaming, компенсация может быть выше среднего по рынку за счет бонусной части.
Сопроводительное письмо
I am writing to express my strong interest in the Responsible Gaming Support Analyst position at Kaizen Gaming. With over three years of experience in back-office operations and a background in analyzing complex customer behavior, I am confident in my ability to contribute to Betano’s commitment to player safety and regulatory compliance. My experience in high-stakes environments has taught me how to balance operational efficiency with the empathy required for sensitive RG cases.
In my previous roles, I have developed a keen eye for identifying risk patterns and ensuring that all actions are documented with the highest level of precision. I am particularly drawn to Kaizen Gaming because of your reputation as a 'Great Place to Work' and your proactive approach to Responsible Gaming. I am eager to bring my analytical skills and my advanced English proficiency to your diverse team in São Paulo to help maintain the high standards of safety and integrity that your customers trust.
Составьте идеальное письмо к вакансии с ИИ-агентом
Откликнитесь в kaizengaming уже сейчас
Присоединяйтесь к лидеру индустрии GameTech и помогайте создавать безопасную игровую среду для миллионов пользователей!
Описание вакансии
We are Kaizen Gaming
Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 20 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.
We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents.
Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?
Let's start with the role
The Responsible Gaming Analyst will support the implementation, monitoring, and continuous improvement of Responsible Gaming (RG) processes, ensuring customer safety, regulatory compliance, and alignment with Betano’s RG standards.
This role will act as an operational and analytical function, reviewing RG-related cases, monitoring customer behavior signals, supporting escalations, and collaborating with cross-functional teams such as Customer Support, Compliance, Risk, Product, and external vendors. The analyst will play a key role in identifying potential gambling harm risks and ensuring timely, consistent, and appropriate actions are taken.
Responsibilities
- RG Case Analysis & Decision-Making: Analyze customer behavior and communications to identify potential gambling harm and apply appropriate RG actions. Review and analyze RG-related customer cases flagged by monitoring tools, internal teams, or vendors.
- Assess risk levels based on customer behavior, communication patterns, and defined RG frameworks.
- Apply RG measures in line with policies (e.g. limits, self-exclusion support).
- Escalation & Risk Management: Escalate sensitive or high-risk cases accurately and in a timely manner, ensuring customer safety and regulatory compliance. Handle high-risk or complex cases according to defined escalation procedures..
- Operational Excellence & Quality: Ensure consistency, accurate documentation, SLA adherence, and contribution to process improvements. Document decisions clearly and accurately in internal systems.
- Monitor queues, SLAs, and quality standards.
- Participate in calibrations, audits, and continuous improvement discussions.
- Collaborate with Customer Support, Compliance, and external partners.
What you will bring
- Experience: 2–4 years in back-office operations or Level 1 roles
- Bachelor’s degree in Psychology, Social Sciences, Law, Business Administration, Data Analysis, or related fields
- English level: Advanced (reading, writing, and speaking) mandatory
- Preferred industries: iGaming, betting, online gaming, fintech, pharmaceuticals or other regulated digital industries. Alternative acceptable industries: customer safety, trust & safety, compliance, risk, or fraud operations
- Strong analytical and critical thinking skills
- Ability to assess sensitive situations objectively and calmly
- Experience working with case management tools or CRMs
- High attention to detail and strong documentation quality
- Ability to follow policies and structured decision-making frameworks
- Comfort working with sensitive, emotionally charged content
- Nice to have: Knowledge of Responsible Gaming concepts and regulations; Data analysis skills (basic reporting, trend analysis); Familiarity with regulatory environments (Brazil or international)
Kaizen Gaming Perks
- 🕑 Hybrid way of working
- 🏃 A buddy will support you with your onboarding
- 💸 Competitive pay and bonus scheme
- 👩⚕️ Private health insurance for you and your family
- 💰 Monthly meal allowance
- 🚗 Commuting allowance
- 🤸 Multi-sport card
- ⭐Developmental 360° feedback framework
- 📚 Unlimited access to Udemy & continuous training
- 👨👩👧👦 Family Support
- #LI-Hybrid
- #LI-CR1
Recruitment Privacy Notice
Regarding the data you share with us, you may find and read our recruitment privacy notice here.
We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.
Создайте идеальное резюме с помощью ИИ-агента
Навыки
- Analytical Skills
- Critical Thinking
- CRM
- Case Management
- Data Analysis
- Compliance
- Risk Management
- English Language
Возможные вопросы на собеседовании
Проверка понимания основной миссии роли и этических стандартов компании.
Как вы понимаете концепцию 'Ответственной игры' и почему она критически важна для iGaming компании?
Оценка способности кандидата принимать решения в сложных, эмоционально окрашенных ситуациях.
Опишите случай, когда вам приходилось принимать сложное решение на основе неоднозначных данных о поведении клиента. Каков был результат?
Проверка навыков приоритизации и соблюдения SLA в операционной среде.
Как вы управляете своим рабочим временем, когда сталкиваетесь с большим объемом кейсов, требующих немедленного внимания?
Оценка аналитических способностей и умения выявлять скрытые риски.
На какие конкретные сигналы в поведении или коммуникации пользователя вы бы обратили внимание для выявления признаков игровой зависимости?
Проверка готовности работать в соответствии со строгими правилами и процедурами.
Как вы относитесь к работе в строго регулируемой среде, где каждое действие должно соответствовать букве закона и внутренним политикам?
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