Revenue Operations Manager

Описание вакансии

Company Overview:

Maven AGI is an enterprise AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale.

Our platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions - all without costly system changes. We’re laying the foundation for a future where our technology handles complex tasks, allowing people to focus on what they do best: creative problem-solving, relationship building, and delivering exceptional customer experiences.

We’ve started by reimagining the enterprise customer experience with a support use case. We believe that today’s support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies.

We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today’s cost.

Team:

Maven has assembled a world-class team from Google, Meta, Amazon, and Stripe, and is supported by executives & Advisors from OpenAI, Google, HubSpot, and Stripe.

Position Overview:

As we scale, we are building a high-performance go-to-market (GTM) engine and are looking for a Revenue Operations Manager to serve as the connective tissue across Sales, Marketing, Customer Success, and Finance.

This is a foundational hire with broad ownership across Revenue Operations - spanning analytics, systems, and strategic execution. This role will initially operate as a generalist across the full RevOps surface area.

You will own the revenue process layer end-to-end, driving pipeline performance, forecasting rigor, and rep productivity, while building the analytical foundation that powers decision-making across the business.

This role is ideal for someone who combines strong business acumen with technical and analytical depth, and thrives in building from 0→1 in a fast-paced environment.

What You’ll Do:

Revenue Process & Pipeline Ownership

• Own and optimize the end-to-end revenue process, from pipeline creation through close and expansion
• Establish and continuously refine pipeline mechanics, stage definitions, and conversion benchmarks
• Drive improvements in rep productivity through data-driven insights and process enhancements

Forecasting & Revenue Cadence

• Own the weekly and monthly forecast process, including leading forecast calls with GTM leadership
• Build and maintain forecasting models that improve accuracy, visibility, and accountability
• Partner with Sales and Finance to align pipeline coverage, risk assessment, and revenue projections

Deal Desk & Revenue Execution

• Support deal structuring and approvals to accelerate deal velocity while maintaining consistency
• Partner with Sales and Finance on pricing strategy, discounting guidelines, and non-standard deal terms
• Ensure operational rigor and visibility into late-stage pipeline and deal health

Analytics, Reporting & Business Intelligence

• Build and maintain core business reporting across pipeline, funnel conversion, retention, and expansion
• Deliver actionable insights on key metrics (e.g., win rates, sales cycle, productivity)
• Own the development of dashboards and BI infrastructure to create a single source of truth
• Translate data into clear, compelling narratives for executive and cross-functional stakeholders

Marketing & GTM Analytics

• Partner with Marketing to analyze funnel performance, sourcing, and attribution
• Identify opportunities to improve lead quality, conversion rates, and campaign ROI
• Support full-funnel optimization across Sales, Marketing, and Customer Success

Compensation & Commission Operations

• Support compensation plan design in partnership with COO, Finance and GTM leadership
• Own commission processing, validation, and reporting (Finance retains final approval)
• Ensure compensation plans align with business goals and drive desired behaviors

Org Design & Planning

• Support GTM org design, including territories, capacity planning, and role specialization
• Partner with leadership on headcount planning and resource allocation
• Analyze performance to inform structural improvements across teams

Systems & Tools

• Oversee the GTM systems landscape (CRM and adjacent tools), ensuring alignment with business needs
• Partner with external resources (e.g., contractors) for system administration and implementation as needed
• Ensure data integrity, system scalability, and process consistency across tools

Who You Are:

• 5+ years of experience in Revenue Operations, Sales Operations, or GTM Strategy in a high-growth B2B SaaS environment
• A true RevOps generalist with strength across both analytics and systems, and a desire to scale into specialization over time
• Highly analytical with strong technical capabilities (advanced Excel/G-Sheets required; SQL/Python/BI tools a plus)
• Experienced in building dashboards and business intelligence solutions (e.g., Looker, Tableau, or similar)
• Proven ability to own forecasting, pipeline management, and revenue insights end-to-end
• Strong understanding of GTM motions, including Sales, Marketing, and Customer Success
• Experience with compensation planning and/or commission processing is a plus
• Exceptional communicator who can translate complex data into actionable insights
• Systems thinker who can design scalable processes while operating effectively in ambiguity
• Bias toward action with the ability to balance speed and long-term scalability

What We Offer:

• High Impact in cutting-edge field: Be at the vanguard of AI innovation.
• Compensation Package: Competitive salary, comprehensive benefits, and meaningful equity stakes.
• Inclusive Culture: A diverse and welcoming work environment where everyone’s voice is heard.

What unites us is our Values and the passion we share to live by them:

• We are customer champions.
• We are bold in action.
• We are data-driven and insight guided.
• We are stronger together.

MavenAGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.

Join us in changing the face of enterprise customer support.