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Sales Consultant
Отличное предложение для частичной занятости с очень привлекательным пакетом льгот (скидка 50%, бесплатные продукты, бонусы). Известный бренд и стабильная материнская компания (Kao) обеспечивают хорошие условия труда.
Сложность вакансии
Работа начального уровня, требующая отличных навыков общения и опрятного внешнего вида. Основная сложность заключается в необходимости выполнения планов продаж (KPI) и физической выносливости для работы «на ногах».
Анализ зарплаты
Предлагаемая ставка £13.45 в час немного выше среднего рыночного уровня для розничной торговли в Великобритании (обычно £11-12), что отражает премиальный статус бренда. Дополнительные бонусы и льготы значительно повышают общую ценность компенсации.
Сопроводительное письмо
I am writing to express my enthusiastic interest in the Sales Consultant position at Molton Brown's High Wycombe concession. With a deep appreciation for luxury fragrance and a commitment to providing exceptional customer service, I am drawn to Molton Brown’s heritage of craftsmanship and its unique sensorial approach to retail.
In my previous experience, I have developed a strong ability to engage with customers through personalized storytelling and product demonstrations. I am particularly excited about the opportunity to perform signature services like fragrance consultations and hand massages, as I believe these experiences are what truly set a luxury brand apart. I am a proactive team player who is motivated by achieving KPIs while maintaining the high grooming and presentation standards your brand represents.
I am eager to bring my positive attitude and passion for the beauty industry to the team at John Lewis. Thank you for considering my application; I look forward to the possibility of discussing how I can contribute to the continued success of Molton Brown.
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Описание вакансии
Born on South Molton Street, London in 1971, Molton Brown is an icon of uniquely British style. Today, Molton Brown is one of the leading global brands in Kao´s global cosmetics portfolio. Growing from small-scale artisans into the international fragrance brand it is today, its pioneering presence is felt in our stores and websites, travel retail, luxury department stores and the most esteemed hotels around the world.
Expertly blended in London, Molton Brown’s signature fragrances, bath and shower gels, home and hand care luxuries have claimed iconic status. Kao and Molton Brown have a passion for integrity, for craftsmanship, for artistry and for giving our consumers the ultimate, quality experience.
The Opportunity
We are looking for a dedicated individual, with a passion for luxury to join us as Sales Consultant at our concession in John Lewis, High Wycombe. This is a part-timeopportunity, working 15 hours per week.
As the face of our brand, you will provide excellent customer service and detailed product knowledge to our customers. Using a personalized selling approach, you will see the customer journey from start to finish, including providing sensorial customer experiences through our signature services such as fragrance consultations or hand and arm massages. Alongside this, you will assist the team with general store related tasks, including stock management, cleaning and replenishment.
What we are looking for
We are looking for people with excellent communication skills, who can demonstrate confidence and the ability to approach any task with a positive, can- do attitude. With a high level of personal grooming standards, you will have a passion for luxury and champion our brand values. You must be able to work well in a team, having the drive and motivation to achieve both store and personal KPI’s and have flexibility in your working arrangements to be able to suit business requirements.
What we can offer you
- An hourly rate of £13.45
- A 50% staff discount to use on all of your favourite Molton Brown products
- 22 days holiday + Bank Holidays
- A day off for your birthday!
- A monthly store bonus scheme up to 0.35% of retail sales if store targets are reached
- Free product allocation every quarter up to 5 Molton Brown eligible items!
- Access to discounts/cashbacks from high street retailers
- Enhanced family leave
- Healthcare Plan
- Wellbeing Support
- Recognition Awards
- Season Ticket Loans / Cycle To Work Scheme
- Company Pension Scheme
- Ongoing development and the opportunity to enhance your skills
- A company where your voice will be heard and your opinion matters!
- Learning and development opportunities within our business and across our brands
Molton Brown is part of Kao founded in Japan in 1887, Kao is passionate about making a difference in people’s lives with our high-quality products and services to create a Kirei Life for all – a beautiful life that respects the needs of our consumers and customers as well as the planet. We never compromise on quality and craft our products with care for the consumer and the environment. As a company driven by purpose and strong corporate values, we pride ourselves to be listed among the World´s Most Ethical Companies since 17 consecutive years. Our corporate philosophy, the Kao Way, guides us in everything we do – acting with integrity, courageously driving innovation and treating each other with trust and respect.
How we work: Having been selected among the World´s Most Ethical Companies for 17 consecutive years, we are a company with a purpose and strong corporate values. We never compromise on quality and craft our products with care for the consumer and the environment. At Kao, each employee can actively shape their job and their career. We work collaboratively to achieve our common goals, always aiming to deliver the best for our customers.
What we offer: A friendly and flexible work environment with competitive salaries, benefits package, ongoing development and the opportunity to enhance your skills and deliver tangible results. At Kao your voice will be heard. Your opinion really counts. We believe that change comes from taking opportunities into your own hands, so we value and reward entrepreneurial thinking and innovation.
Hiring Process: Kao embraces the diversity and the individual personalities of its people because we believe it is diversity that makes us strong. This is why we welcome applications from all areas of the global community.
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Навыки
- Customer Service
- Sales
- Luxury Goods
- Fragrance Consultation
- Stock Management
- KPI Awareness
- Communication Skills
Возможные вопросы на собеседовании
Проверка понимания специфики работы с премиальным сегментом.
Как вы определяете «люксовый сервис» и как вы обеспечите его соответствие стандартам Molton Brown?
Оценка навыков продаж и умения работать с потребностями клиента.
Расскажите о случае, когда вы успешно убедили клиента совершить покупку, предложив дополнительные товары (cross-sell).
Работа в корнере требует многозадачности.
Как вы будете расставлять приоритеты между консультированием клиента и необходимостью пополнения запасов на полках?
Проверка мотивации и знания бренда.
Какой ваш любимый аромат или продукт Molton Brown и как бы вы презентовали его покупателю, который никогда о нас не слышал?
Оценка стрессоустойчивости и навыков решения конфликтов.
Как вы поступите, если столкнетесь с недовольным клиентом в торговом зале?
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- Страна
- Великобритания
- Зарплата
- 10 491 ₽