Senior Client Success Manager

Описание вакансии

Innovid is the leading independent omnichannel ad tech platform, empowering marketers to create, deliver, measure, and optimize ad-supported experiences that people love. In 2025, Innovid and Flashtalking merged to create a transparent, scalable alternative to big-tech, walled-gardens, and point solutions across CTV, digital, linear, and social channels. As part of Mediaocean, Innovid is tied into the industry’s core ad infrastructure for omnichannel planning, buying, and billing. ‍ We are proud to lead the industry with our innovation, intelligence, and independence as the company best-suited to power the future of advertising.

Senior Client Success Managers are trusted thought partners who lead day-to-day operations for high-value or high-complexity accounts, bringing clarity to performance discussions and consistency to execution. They anticipate risks before they escalate, flag gaps or inefficiencies across the workflow, and help ensure a seamless client experience.

They collaborate fluidly across internal teams, aligning efforts and priorities to support the client’s goals. They also own billing accuracy for their accounts — validating correct rates, addressing discrepancies, and beginning to build insight into historical billing patterns and seasonal trends. Their knowledge of the Innovid platform allows them to connect performance data to broader business outcomes and help clients see value in both delivery and long-term planning.

They support client health management and account planning by surfacing growth opportunities, guiding internal alignment, and contributing to the story of long-term value. At this stage, they share responsibility for revenue retention and growth — ensuring executional excellence, surfacing risks or churn signals early, and helping to sustain and expand the business in partnership with Sales and leadership.

What You Will Do:

• Serve as the primary strategic and operational owner for a portfolio of high-value or high-complexity client accounts, ensuring a consistently strong client experience.
• Act as a trusted advisor to clients by connecting campaign execution, performance data, and platform capabilities to broader business objectives.
• Partner closely with Sales, leadership, and cross-functional teams to translate client goals into actionable plans, aligning short-term delivery with long-term account strategy.
• Lead proactive, insight-driven client conversations, identifying risks, surfacing opportunities, and guiding discussions toward retention and growth.
• Own coordination across internal teams (e.g., Ad Ops, Product, Finance, Sales) to ensure clear accountability, timelines, and execution quality.
• Take a leadership role in Quarterly Business Reviews (QBRs) by shaping the narrative, synthesizing insights, and recommending forward-looking strategies.
• Support revenue retention and expansion by identifying upsell or cross-sell opportunities, flagging churn risks early, and reinforcing Innovid’s long-term value.
• Ensure billing accuracy and financial integrity for assigned accounts by validating rates, resolving discrepancies, and building awareness of historical and seasonal trends.
• Continuously assess workflows and processes, flagging inefficiencies or gaps and contributing to improvements that enhance scalability and client health.
• Occasional travel may be required to support client and business needs

What You Will Need:

• Strong project and account management skills, with the ability to own end-to-end execution across multiple stakeholders and priorities.
• Excellent organizational skills, enabling you to manage complexity, dependencies, and shifting timelines without losing attention to detail.

Comfort working with data, including advanced Excel skills for analysis, reporting, and performance storytelling.

• A high degree of accuracy and attention to detail, particularly in client deliverables, reporting, and billing validation.
• A proactive, self-directed working style with a clear sense of ownership and accountability.
• Strategic and analytical thinking skills, with the ability to connect client goals to insights, recommendations, and measurable outcomes.
• Strong communication and relationship-building skills, allowing you to build trust, influence conversations, and collaborate effectively with clients and internal partners.
• A revenue-conscious mindset, with an understanding of how execution quality, client health, and strategic alignment drive retention and growth.

What We Offer:

• The Best of Both Worlds: Be part of the Innovid team while enjoying the full range of perks and benefits offered by Mediaocean.
• Work-Life Balance: Open Paid Time Off (PTO), Flexible schedule, Company holidays, paid parental leave
• Total Rewards: Competitive salary, Full benefits package, Referral bonuses, Recognition awards, 401(k) with company match, Company HSA contribution up to $2,400
• Comprehensive Benefits: Medical/Dental/Vision/Pharmacy, Health Savings Account (HSA)/Flexible Spending Account (FSA), Mental health support, Life & Disability insurance, Family planning & fertility benefits, Pet insurance, Legal & ID theft protection, Retirement planning, Medicare assistance, Employee Assistance Program (EAP),
• Wellness Focus: Eligible employees get up to 100% company paid annual subscriptions to Peloton, Maven Clinic, BetterUp Care, Walkingspree, Bikeshare (Divvy in Chicago/Citibike in New York), Wellness Seminars (physical, mental, financial, social) as well as opportunities to compete in companywide health challenges with prizes
• Award-Winning Company Culture: Professional development with a dedicated Talent Development team, Employee Resource Groups (ERGs), Philanthropy & awareness programs, Mentorship programs, In-office and virtual events & celebrations, Various volunteer & donation opportunities, Innovative and collaborative work environment,
• High visibility role with uncapped commissions and tremendous growth potential.
• Offices in major cities around the world, unlimited snacks, and a cross-company collaboration unlike anywhere else.
• The base pay range for this position is $95,000-120,000 per year. The determination of what a specific employee in this job classification is paid and titled depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, length of service, and geographic location.
• This information is provided per New York City’s salary disclosure law.

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There is no such thing as the perfect resume, or someone that checks every box. At Innovid, we are generous with our time and knowledge, and always ready to teach. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day and add to Innovid.

Equal Opportunity Employer: Innovid is an equal opportunity employer, committed to our diversity and inclusiveness. We consider all qualified applicants regardless of race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply. We are actively working to be an anti-racist organization. We're committing to creating an inclusive and equitable workplace for all of our employees. You can read more about our commitment to DEI here.

If you are located within the EEA and subject to GDPR or are a California resident subject to the California Consumer Privacy Act, click here to understand how Innovid processes your personal information and how you can exercise your rights.