Senior Manager, AV Technical Support

Описание вакансии

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About the Team

Roku’s Enterprise Engineering team builds and operates the technology platforms that power how we work and scale. The AV & Events function delivers reliable, modern conference room experiences and broadcast-quality internal events that connect leaders and employees worldwide. 

About the Role

As the Senior Manager, AV & Events Technology, you will develop strategy, lead a high-performing global team, and oversee service delivery for in-room AV, live streaming, and executive-level productions. You will partner closely with Productivity Tools, IT/Network, Workplace Services/Facilities, and Communications to standardize platforms, elevate hybrid experiences, and run the portfolio like a business.

What You’ll Be Doing

• Set the multi-year AV & Events strategy and roadmap across conference rooms, executive spaces, studios, and internal event production, balancing reliability, innovation, accessibility, and total cost of ownership
• Own service delivery and SLAs for conference room uptime, incident response, live streaming/recording, and large internal events (e.g., all hands, town halls), with playbooks, rehearsals, on call, and post mortems
• Lead and develop a global team of AV engineers, technicians, and event producers; hire, coach, set goals, and build career paths and succession plans
• Standardize room and control platforms (endpoints, codecs, DSP, control stacks) and partner with IT/Network on QoS, monitoring, alerting, and capacity planning
• Deliver executive-grade productions with broadcast-quality audio, video, lighting, graphics, and redundancy; coordinate run of show with Communications and executive staff
• Run the portfolio like a business: own budgets and forecasts, vendor strategy and SOWs, asset lifecycle, utilization, and ROI; evaluate in-house vs. partner tradeoffs
• Establish operational excellence: SOPs, commissioning/acceptance for new rooms, maintenance schedules, asset tracking, change control, and problem management
• Drive hybrid event innovation: interactive Q&A, live captioning/translation, VOD, and engagement analytics; ensure accessibility standards and inclusive practices
• Partner on buildouts and renovations with Workplace Services/Facilities and design partners; define AV specifications, review design submittals, and lead testing/commissioning to acceptance
• Report outcomes and insights through dashboards and executive updates; use operational data to improve experience, reliability, and efficiency

We’re Excited if You Have

• 10+ years in AV/event production, including 5+ years leading teams in enterprise, broadcast, agency, or higher ed environments; proven delivery of high-visibility executive events
• Deep technical fluency in audio, video, lighting, control systems, room standards, streaming workflows, and hybrid platforms; able to direct troubleshooting and set standards
• Program leadership across portfolio planning, budget ownership, vendor management, SOWs, and cross-functional stakeholder alignment
• Operational rigor with SLAs, incident and problem management, change control, and a continuous improvement culture
• Executive presence and crisp communication; calm under pressure with a customer experience mindset
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field (or equivalent experience)
• AVIXA CTS (CTSD a plus) and project/program credentials (e.g., PMP/ITIL)

#LI-SSC

Our Hybrid Work Approach

Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.

Benefits

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

Accommodations

Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.

The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.

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