Senior Scaled Partner Enablement Manager

Описание вакансии

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity?

Intercom is moving beyond a tool to a platform that powers the AI-first Customer Agent. Our partners are the primary drivers of ourexpansion. We are looking for a revenue-focused Enablement Strategist to lead the scaled motion. Your goal isn't just to inform partners, it is to accelerate their path to revenue. You will own the strategy that turns a "registered partner" into a "revenue-producing partner" by building the infrastructure that scales sales proficiency and technical delivery excellence across thousands of global users.

What will I be doing?

• Revenue Velocity Mapping: Analyze the partner sales cycle to identify friction points. You will build targeted enablement "interventions" designed specifically to increase win rates and decrease the time between partner onboarding and their first sourced deal. You will work cross-functionally with the Regional Partner Managers (APAC, LATAM, AMER, EMEA) to ensure the scaled content strategy aligns with regional revenue targets and specific GTM plays.
• Monetization of Competency: Design and launch advanced certification programs that validate a partner’s ability to sell and implement Intercom’s AI Agent, directly impacting their ability to command higher service fees and drive deeper customer retention.
• Ecosystem Mindshare & Growth: Create "sales-ready" assets that allow partners to position Intercom effectively against competitors like Decagon, ensuring our partners are equipped to win high-stakes enterprise bids.
• Strategic Architecture: Define and lead the long-term vision for scaled enablement, moving beyond modular training to create a holistic "Partner Journey" that accelerates time-to-first-deal. You will provide the leadership team with deep insights into partner readiness. You will use data to "pressure-test" our strategy, identifying which regions or tiers are underperforming and why.
• Performance-Driven Enablement: Shift from measuring "completions" to measuring "competency and outcomes." You will own the link between enablement programs and partner-driven ARR, identifying gaps in the funnel and deploying targeted interventions. Move beyond vanity metrics. You will be responsible for reporting on Enablement-Influenced Revenue, tracking how engagement with our platforms correlates with partner-sourced pipeline and deal velocity.
• Cross-Functional Orchestration: Act as a high-agency partner to Product, Marketing, and Regional Leads. You won't just "transform information"; you will synthesize competing priorities into a cohesive strategy that aligns with Intercom’s global blueprint. You will proactively identify how AI can automate "basic" enablement tasks, allowing you to focus on high-value strategic initiatives like advanced technical certifications and professional services excellence.
• Infrastructure Ownership: Treat the Partner Enablement Hub as a product, continuously optimizing the UX and content architecture to ensure it remains the "source of truth" for the global ecosystem.

What skills do I need?

• 8+ years in Enablement, GTM Strategy or Partner Ecosystems, with a proven track record of building programs that move needle-metrics not just engagement metrics.
• Experience where your success was measured by business outcomes (e.g., pipeline growth, quota attainment, or partner productivity) rather than just content output.
• A deep understanding of the B2B SaaS sales funnel and the specific levers that drive partner-sourced vs. partner-influenced revenue.
• Knowledge of how Partnerships monetize their relationship. You understand how to make Intercom a "profitable practice" for them.
• Ability to use Salesforce and PRM data to build a narrative around enablement’s ROI, identifying exactly where our investment in "scaled training" is yielding the highest revenue dividends.
• You can navigate ambiguity, identify "leaks" in the partner engine, and solve them with minimal oversight.
• A forward-thinking approach to how AI changes the enablement landscape—both in how we enable partners on Intercom's AI Agent and how we use AI to scale our own internal operations.
• The ability to challenge internal stakeholders and SMEs to ensure our external partner content is "airtight" and reflects a high-bar for excellence.

Benefits

We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

\*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the San Francisco Bay Area is $157,500 - $191,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

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Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.