Specialist, Inside Sales & Service

Описание вакансии

Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and trucks and will do so once again.

But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work.

The Scout brand is all about respect. Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. Respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute. And respect for our customers by developing two powertrains that meet their requirements — an all-electric powertrain as well as the Harvester™ range extender powertrain which includes a built-in gas-powered generator with an estimated 500 miles of combined range.

At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion.

Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now!

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Develop and execute a comprehensive inside sales plan to convert reservation holders and leads into confirmed vehicle orders in the lead-up to start of production and delivery.
• Partner closely with Digital Products and external vendors to define requirements and build the necessary tools, systems, and workflows for end‑to‑end sales pipeline management.
• Support the creation of a high‑performing inside sales and service function, contributing to processes, playbooks, and performance standards that deliver a seamless customer experience.
• Engage directly with prospective customers to understand their needs, communicate product features, and guide them through the ordering process.
• Provide feedback from customers and the sales and service pipeline to cross‑functional teams including Product, Delivery, Marketing, and Operations to improve tools, messaging, and journey design.
• Track, analyze, and report on key funnel metrics to optimize conversion, sales efficiency, and service engagement.
• Contribute to a customer‑first culture that reflects Scout’s values and elevates the ownership experience.
• Represent Inside Sales & Service in cross-functional discussions related to customer readiness, order management, and reservation strategy.

Location & Travel Expectations:

• This role is based out of the Scout Motors corporate headquarters in Charlotte, NC.
• This role requires daily attendance in the office, with regular in-person meetings and events.
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

• 5+ years of sales leadership experience, preferably with time spent managing or contributing to an inside sales organization within automotive, consumer tech, industrial equipment, or similar industries.
• Demonstrated success driving sales conversions through structured inside sales processes.
• Customer-first mindset with the ability to build trust, understand needs, and guide customers through complex transactions.
• Knowledge of the EV landscape, direct-to-consumer retail models, and emerging trends in digital vehicle sales.
• Experience working cross‑functionally with product, technical, or vendor teams to define tooling requirements or improve sales workflows.
• After the initial wave of the product launch, the ability to build systems and strategies that maximize customer lifetime value through the sale of service products, warranties, and other ownership offerings.
• Experience engaging lease-end customers to ensure loyalty and long-term ownership retention.
• Strong communication skills with the ability to influence across teams and present insights clearly.
• Highly organized and self-driven, with the ability to manage multiple priorities in a fast-paced, early-stage environment.
• Minimum of High School Diploma, GED or equivalent required for all roles at Scout Motors, Inc.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:

+ Medical, dental, vision and income protection plans

• 401(k) program with:

+ An employer match and immediate vesting

• Generous Paid Time Off including:

+ 20 days planned PTO, as accrued

+ 40 hours of unplanned PTO and 14 company or floating holidays, annually

+ Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders

+ Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $90,000.00 - $112,500.00

Internal leveling code: IC9

Notice to applicants:

• To be considered for career opportunities at Scout Motors, applicants must be 18 years of age or older.
• Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records.
• Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance.
• Residing in New York City: This role is not eligible for remote work in New York City.

Equal Opportunity

Scout Motors is committed to employing a diverse workforce and is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, pregnancy, or any other characteristics protected by law. Scout Motors is committed to compliance with all applicable fair employment practice laws. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact ScoutAccommodations@scoutmotors.com.