Strategic Customer Success Manager

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ABOUT LVT

LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since pioneering our first mobile, solar-powered units, our commitment to scrappy, hands-on innovation has made us an established leader and one of the fastest-growing companies in intelligent site technology. We are building the next generation of solutions—from our physical units in the field to a powerful Agentic AI platform—that allows our customers to gain unprecedented visibility and control over safety, compliance, and operations. This is your chance to join a cutting-edge team that isn't just watching the world change, but actively building the technology that is changing it.

We’re a team that’s focused on growth and innovation, and we’re proud that our crew, products, and leadership are being recognized for it.

• A Top-Tier Growth Company: Named one of the Financial Times’ Fastest Growing Companies 2025 and #10 on the Inc. 5000 Rocky Mountain Regional list for 2025.
• Innovative Leadership: Our CEO, Ryan Porter, was named an EY Entrepreneur of the Year 2025, and our CTO, Steve Lindsey, was inducted into the Silicon Slopes CTO Hall of Fame in 2024.
• Product & Software Excellence: We were named one of The Software Report’s Top 100 Software Companies of 2023 and are a winner of the Security Today Govies Award for 2025.

ABOUT THIS ROLE

As a Strategic Customer Success Manager at LVT, you will be responsible for developing and maintaining loyal and lasting relationships with customers. It will be your job to make sure they are well taken care of and satisfied with the services and products they are receiving. If they are not satisfied, you will need to be able to improve upon any areas where they might have problems with the services or products. It will be your responsibility to ensure customer satisfaction, as you lead technical support to LiveView's customers. This position is key to the continuing success of LiveView Technologies, one of the most up-and-coming firms in the West.

ROLE RESPONSIBILITIES

• Customer Relationship Management: Develop and maintain strong, strategic partnerships with key stakeholders across client organizations, serving as the central point of contact responsible for managing all inquiries, concerns, and ensuring overall customer success and satisfaction.
• Onboarding and Implementation: Drive client time-to-value by collaborating with internal teams to facilitate a smooth, efficient onboarding. Provide hands-on guidance and support throughout the implementation phase to ensure enterprise customers quickly adopt and fully utilize LiveView Technologies' solutions.
• Training and Education: Act as a product expert, leading comprehensive training sessions to ensure clients understand and leverage the full potential of our technology. Regularly communicate new features, updates, and industry best practices to continuously optimize the client's use and maximize the ROI of LVT’s  solutions.
• Account Health Monitoring: Ensure high customer retention by proactively monitoring accounts to address potential issues quickly, escalating and collaborating effectively with the Technical Support team for the prompt resolution of all technical challenges.
• Renewal Management: Manage the full renewal cycle, partnering with the sales team to secure timely contract extensions. Strategically leverage product usage data and customer success metrics to identify and transition high-potential accounts for upsell and cross-sell opportunities.
• Feedback Collection: Manage the customer feedback loop, systematically collecting, analyzing, and communicating insights to inform the product roadmap. Act as a dedicated internal advocate for customer needs, ensuring product enhancements and feature development directly address real-world pain points and contribute to overall solution value.

OUR IDEAL CANDIDATE

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in a customer success or account management role, preferably in the enterprise technology sector.
• Strong understanding of video surveillance, analytics, or related technologies.
• Excellent communication and interpersonal skills.
• Ability to analyze data and derive actionable insights.
• Proactive problem-solving skills and a customer-centric mindset.
• Travel: 30% requirement, planning and execution of Executive Business Reviews
• Book Management: 10+ strategic accounts (Average ARR 1Million+)
• Team Coordination:Ability to drive team collaboration, act as primary interface between customer and LVT
• Executive-Level Presence: Ability to effectively present internal and external executives (c-suite)

BENEFITS

We believe you do your best work when your whole life is supported. We invest in our crew’s health, families, and financial futures with a benefits package designed to support you inside and outside the office.

*LVT IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All candidates must pass a drug screening and background check upon employment. Some roles may also require passing a federal background check and fingerprinting. Must be authorized to work in the U.S. If reasonable accommodation is needed to participate in the job application or interview process, and/or to perform essential job functions, please reach out to your recruiter.*