Support Engineer

Описание вакансии

Radar Reinvented.

Echodyne is seeking a Support Engineer to join our team working in a fast-paced environment developing high-performance commercial radar solutions. The Support Engineer will be a key member of the Echodyne customer-facing team responsible for meeting and exceeding company goals.

RESPONSIBILITIES:

The Support Engineer will develop a deep systems-level understanding of the Echodyne radar products and will be responsible for responding to technical questions from both customers and Echodyne field solutions engineers. This role will work closely with the broader Echodyne sales, product, and engineering organizations on a day-to-day basis. Specific tasks and engagement guidelines include:

• Develop deep expertise pertaining to Echodyne radar products. Participate in internal training sessions, product roadmap meetings, etc.
• Respond to customer technical questions in a timely fashion
• Perform deep-dive data troubleshooting and statistical analysis of captured customer data when necessary
• Manage the RMA process for defective/damaged hardware returned from both customers and Echodyne Solutions Engineers
• Maintain and update support cases within our CRM tracking system (Salesforce.com)
• On occasion, travel to customer locations for advanced technical support during mission-critical implementations and demonstrations.
• Communicate and manage software/hardware defect resolution internally with Engineering organization
• Stage and prepare radar and associated equipment for field demonstration purposes
• Training of new products for Echodyne field engineers

REQUIRED SKILLS / EXPERIENCE:

• An entrepreneurial spirit and a customer-first orientation. Willingness to roll up your sleeves and do whatever it takes to get the job done.
• Ability to multi-task, work independently, prioritize tasks, honor rules of engagement; and follow policies, processes, and procedures.
• Resiliency with a positive attitude, as well as analytical, reasoning, and problem-solving skills.
• Organized and detail-oriented with excellent follow-up and decision-making skills.
• Enthusiastic with outstanding customer-communication skills
• This role is expected to work “in office” during core office hours
• Must be able to regularly lift, carry and move equipment, occasionally up to 50 pounds

QUALIFICATIONS:

• Engineering or Computer Science degree
• 2 + years of experience in equivalent role (internships and military experience are welcome)

PREFERRED SKILLS / EXPERIENCE:

• Experience in managing customer activity (e.g. support tickets) in Salesforce.com
• Experience with next-generation defense hardware (e.g. radars, radios, EO/IR cameras, electronic weapons systems, etc.)
• Scripting/programming experience (e.g. Python) is a plus
• Linux experience

TRAVEL: 10%

Echodyne’s technology is export controlled by the U.S. Government and we must evaluate an applicant’s eligibility to handle export-controlled information or obtain required Government authorizations.  Therefore, we will ask you as part of the application process to identify whether you are a U.S. Citizen or green card holder, or have asylum/refugee status in the U.S.

WHAT WE OFFER The pay range for this position is $86,623 - $129,883 annually.

This is an exempt position.

If your skills generally align but not perfectly, please apply anyway. There may be another role that’s a great fit for you!

We offer competitive compensation and benefits to our full-time, US-based employees, including:

• RSU (Restricted Stock Units)
• Generous Benefits:

• Fully-paid medical, dental, and vision insurance premiums for you

• Choice of PPO or HDHP/HSA
• Virtual Care – 98Point6
• Employee Assistance Program

• Mental Health coverage through Springhealth & Talkspace (Premera)
• Travel Assistance Insurance
• Company Paid Life Insurance
• Company Paid Short & Long Term Disability
• Flexible PTO (exempt) / 15 days per year (non-exempt)
• 401(k) match
• Pet Insurance
• Prepaid Legal Program
• Commuter Benefits
• Paid Company Holidays

All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, status as a protected veteran or any other characteristic protected by law.